Toshiba protege pt311u05702v Manuel D’Utilisation

204

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If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

❖

Consult the dealer from whom you purchased your computer 
and/or program. Your dealer is your best source for current 
information.

For the detailed specifications for your computer, visit 

. Click Product Support, search for your 

model, and then click Detailed Specs.

If you still need help and suspect that the problem is 
hardware-related, Toshiba offers a variety of resources to help 
you.

For technical support, or to stay current on the most recent software 
and hardware options for your computer, and for other product 
information, be sure to regularly check the Toshiba Web site at

Before calling Toshiba, make sure you have:

❖

Your computer’s serial number

❖

The computer and any optional devices related to the problem

❖

Backup copies of your Windows

®

 operating system and all 

other preloaded software on your choice of media

❖

Name and version of the program involved in the problem 
along with its installation media

❖

Information about what you were doing when the problem 
occurred

❖

Exact error messages and when they occurred

For technical support, call the Toshiba Customer Support Center:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273