Toshiba satallite pro 6000 series c6602-1001m1 Manuel D’Utilisation

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If Something Goes Wrong
Using VirtualTech

VirtualTech

™

 is a suite of innovative support resources and tools 

installed on your computer. VirtualTech will make your 
computing experience easier and more fulfilling by assisting you 
when you have questions, run into problems, or need help with 
your computer or programs. 

To access VirtualTech, double-click the VirtualTech icon located 
on your computer’s desktop.

VirtualTech offers a library of solutions to common computer 
problems. These are arranged in easy to navigate topics like 
software, hardware and the Internet. It also provides a set of 
powerful support tools that can: 

❖

Retrieve hardware and software details whenever you need 
system configuration information. 

❖

Check and inform you of any updates whenever you go 
online. To load an update, click yes. 

❖

Run a detailed system report that harvests and compiles your 
system’s hardware and software information. 
This report is also accessible to Toshiba’s InTouch Center 
technicians to reference when you place a call or send a 
question electronically.

❖

Send a message electronically with your questions directly to 
our InTouch Center. A representative will address your 
situation and contact you. 

If you have followed the recommendations in this chapter and are 
still having problems, you may need additional technical 
assistance. This section contains the steps to take to ask for help.