Toshiba satellite gmad00220011 Manuel D’Utilisation

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If you have followed the recommendations in this chapter and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:

❖

Review the troubleshooting information in your operating 
system documentation.

❖

If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

❖

Consult the dealer from whom you purchased your computer 
and/or program. Your dealer is your best source for current 
information.

For the detailed specifications for your computer, visit 

. Click Product Support, search for your 

model, and then click Detailed Specs.

If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.

For technical support, or to stay current on the most recent software 
and hardware options for your computer, and for other product 
information, be sure to regularly check the Toshiba Web site at

Before calling Toshiba, make sure you have:

❖

Your computer’s serial number

❖

The computer and any optional devices related to the problem

❖

Backup copies of your Windows

®

 operating system and all 

other preloaded software on your choice of media