Epson 400 Series Manuel D’Utilisation

Problem Solving

Solving Remote Control Problems

The projector doesn’t respond to remote control commands.

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Make sure you’re within about 30 feet of the projector, and the remote control is not
angled away from the projector by more than 30° in any direction.

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You may need to replace the remote control’s batteries (see page 20).

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Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.

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Turn off nearby equipment that emits infrared energy, such as a radiant room heater.

Where To Get Help

Epson provides technical assistance 24 hours a day at

http://support.epson.com

. Here you

can access troubleshooting information, download product documentation, and receive
technical advice through e-mail.

To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the
Epson PrivateLine Support card that came with your projector. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6

to 6

, Pacific

Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■

U.S.: (562) 276-4394, 6

to 6

, Pacific Time, Monday through Friday

■

Canada: (905) 709-3839, 6

to 6

, Pacific Time, Monday through Friday

Toll or long distance charges may apply.

Before you call, please have the following information ready:

■

Product name (Epson PowerLite Home Cinema 400 Series)

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Product serial number (located on the bottom of the projector)

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Computer configuration, if you’re connected to a computer

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Description of the problem

You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To
purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

PowerLite Cinema 400.book Page 60 Friday, July 7, 2006 2:24 PM