Mackie S225 TWO-WAY Manuel D’Utilisation

8

Service for Mackie products is available at a factory-

authorized service center. Service for Mackie products 
outside the United States can be obtained through local 
dealers or distributors.

If your S225 needs ser vice, please fol low these in-

 struc tions:

1. 

Review  the  preceding  trou ble shoot ing  sug ges tions. 
Please.

2.  Call Tech Support at 1-800-898-3211, 7 am to 5 pm 

PST, to explain the prob lem in detail. They will ask 
you all sorts of impertinent questions in the hope of 
sorting out the problem. If it appears that the S225 
needs repair, you will be given a Service Request 
Number. Have your loudspeaker’s serial number 
ready. 

3.  Keep this user’s manual and the de tach able line-

cord. We don’t need them to repair the loud speak er.

4. 

Pack the loudspeaker in its original pack ag ing, 
including protective wrap, endcaps, and box. 

is VERY IMPORTANT. When you call for the Service 
Request Number, please let Tech Support know if 
you need new pack ag ing. 

5.  Include a legible note stating your name, shipping 

address (no P.O. boxes), daytime phone number, 
Service Request Number, and a detailed de scrip tion 
of the prob lem, in clud ing how we can duplicate it.

6.  Write the Service Request Number in 

BIG 

PRINT on top of the box. Product shipped with-
out the Service Request Number will be refused.

7.  Tech Support will tell you where to ship the loud-

speaker for repair. We suggest insurance for all 
forms of cart age.

8. We’ll try to fi x the loudspeaker with in fi ve business 

days. Once it is repaired, we’ll ship it back the same 
way in which it was received. This para graph does 
not  nec es sar i ly  apply  to  non-war ran ty  service.

 

Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair. 

Details concerning warranty service are spelled out 

on page 11 of this manual.

If you think your loudspeaker has a prob lem, please do 

everything you can to con fi rm it before calling for service, 
in clud ing reading through the following Trou ble shoot ing 
sec tion. Doing so might save you from being de prived of 
your Mack ie loudspeaker.

Of all Mackie prod ucts returned for ser vice (which is 

hardly any at all), many are coded “CND” — Could Not 
Duplicate— which usually means the problem lay some-
 where else in the sys tem. The following trou ble shoot ing 
tips may sound obvious, but here are some things you 
can check:

• 

Are the level controls on the mixer or amplifi er 
turned all the way down? Follow the procedures in 
the “Quick-Start” section on page 4 to verify that 
all the vol ume controls in the system are properly 
ad just ed.

• 

Is the signal source working (and making union 
scale)? Make sure the con nect ing cables are in good 
repair and se cure ly connected at both ends.

• 

Make sure the mixer does not have a Mute on or a 
Processor loop en gaged. If you fi nd something like 
this, make sure the volume/gain is turned down 
before disengaging the offending switch.

• 

Check the polarity of the connections between the 
mixer and the loud speak ers. You may have your 
positive and negative connections re versed at one 
end of one cable, causing one loud speak er to be 
out-of-phase.

• 

Is it loud and distorted? Make sure that you’re not 
overdriving a stage in the signal chain. Verify that 
all level controls are set properly.

• 

Is the input connector plugged com plete ly into the 
jack? Make sure all con nec tions are secure. It’s a 
good idea to periodically clean all electrical con-
 nec tions  with  a  non-lu bri cat ing  electrical  contact 
cleaner.