GMC envoy xl-2004 Manuel D’Utilisation

Customer Assistance and Information ...............7-2

Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text

Telephone (TTY) Users ................................7-4

Customer Assistance Offices ............................7-4
GM Mobility Program for Persons

with Disabilities ...........................................7-5

Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and

Event Data Records ...................................7-10

Reporting Safety Defects ................................7-11

Reporting Safety Defects to

the United States Government .....................7-11

Reporting Safety Defects to

the Canadian Government ..........................7-11

Reporting Safety Defects

to General Motors .....................................7-11

Service Publications Ordering Information .........7-12

Section 7

Customer Assistance and Information

7-1