Panasonic KVS2046C_SERIES Manuel

5

5. Troubleshooting

The status of the connected scanner and the error code are displayed according to the condition of the
scanner..
Error Code is expressed by [Classified Code]-[Internal Code].

Error

Classified

Code

Status Message

Possible Cause

Remedy

-

Scanner has no error.

U11

U12

1.The document is jammed

1.Open the door and remove
the jammed paper.

U13
U16

Jam occurred!
Please open the door and
remove the paper.

2.Document sensors are
dirty.

2.Clean the dust around the
sensors.

U18

Document remains in
scanner!
Please open the door and
remove the paper.

1.Document remains in the
scanner.
2.Document sensors are
dirty.

1.Open the door and remove
the remained paper.
2.Clean the dust around the
sensors.

U23

Double Feed occurred!
Please open the door and
remove the paper.

1.Double feed occurred.

2.The rollers are dirty.

1.Open the door and remove
the jammed paper.
2.Clean the rollers.

U30

Scanner Door is open!
Please close the door.

The door is open.

Close the door.

FXX

System error occurred!
Please consult with a service
representative.

System error occurred.

Please consult with a service
representative.

-

*** Warning ***
The rollers need to be
cleaned.
Please clean the rollers.

The rollers need to be
cleaned.

Clean the rollers.

-

*** Warning ***
The rollers need to be
replaced.
Please replace the rollers.

The rollers need to be
replaced.

Replace the rollers.

-

Scanner is not connected!

1.Scanner is not connected.

2.Scanner is not turned on.

3.PC was turned on before
Scanner is ready.

1.Connect and turn on the
scanner, and reboot the PC.
2.Turn on the scanner first
and then reboot the PC.
3.Reboot the PC.