Panasonic ICX Manuel
Built-In ACD Supervisor Guide
Section 521
ICX-35-521 (ACD 3.0)
ICX (International) issued March 1999
41
B. Daily tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4. The following screen appears. Press the soft key 2 or 7 to Select
[DAILY].
5. The following screen appears. Press the soft key 1 or 6 for [THIS
WEEK], 2 or 7 for [LAST WEEK], 3 or 8 for [ALL].
6. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the [MIS data output abort] section, [Other Features].
(The figure on left shows outputting of this week)
output, see the [MIS data output abort] section, [Other Features].
(The figure on left shows outputting of this week)
C. Weekly tabulation of each agent
Steps 1 to 3 are the same as those for item A.
4. The following screen appears. Press the soft key 3 or 8 to select
[WEEKLY].
5. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort], section, [Other
Features]
output, see the section [MIS data output abort], section, [Other
Features]
AGENT ID:XXXX
←
HOURLY
→
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU
→
AGENT ID:XXXX
←
THIS WEEK
→
←
LAST WEEK
→
←
ALL
→
MIS REPORT MENU
→
MIS OUTPUT
AGENT ID:XXXX
DAILY REPORT
THIS WEEK
MIS REPORT MENU
→
AGENT ID:XXXX
←
HOURLY
→
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU
→
MIS OUTPUT
AGENT ID: XXXX
WEEKLY REPORT
MIS REPORT MENU
→