Panasonic ICX Manuel
Section 521
Built-In ACD Supervisor Guide
36
ICX (International) issued June 2000
ICX-45-521 (ACD 4.0)
2. The following screen appears.
3. Press
the
MEMORY key to return to the [SYSTEM INFO.]
screen. Press the PROG key to return to the [SUPERVISOR
MENU] screen.
MENU] screen.
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
system
MAX WAIT
: The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
The unit is in seconds.
LOGIN AGENT : The number of current log in agents.
AVAILABLE
: The number of agents who are available.
Waiting Call
Operation
1. From [SYSTEM INFO] screen, press the soft key 2 or 7 to select
[WAITING CALL].
2. The following screen appears.
3. Press
the
NEXT key to scroll down/PREV key to scroll up the
screen.
4. Press
the
MEMORY key to return to the [SYSTEM INFO]
screen. Press the PROG key to return to the [SUPERVISOR
MENU] screen.
MENU] screen.
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS
XX
MAX WAIT
(X)XXXS
LOGIN AGENT
XX
AVAILABLE
XX
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
WAITING CALL
AGENT GROUP 1
TRK
TIME
01/XX
XXX
XXXXS
XXX
XXXXS
XXX
XXXXS
XXX
XXXXS
or