Bose QuietComfort® 35 wireless headphones II Manuel Du Propriétaire

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If you experience problems with your headphones:
•  Check the state of the status  indicators (see page 21).
•  Charge the battery (see page 20).
•  Increase the volume on your headphones, mobile device and music app.
•  Try connecting another mobile device (see page 28).

If you could not resolve your issue, see the table below to identify symptoms and 

 solutions to common problems. If you are unable to resolve your issue, contact  

Bose customer service.

Headphones don’t  

power on

Charge the battery.

Headphones don’t  

connect with your  

mobile device

•  Check the state of the status  indicators (see page 21).
•  Disconnect the back-up audio cable.
•  Disconnect the USB charging cable.
•  On your mobile device:

 

- Disable the Bluetooth feature and then re-enable.

 

- Delete your Bose®  QuietComfort® wireless headphones II from 

the  Bluetooth list on your  device. Connect again.

•  Move your mobile device closer to the headphones and away 

from any interference or obstructions.

•  Connect another mobile device (see page 28).
•  Visit global.Bose.com/support/QC35ii to see how-to videos.
•  Clear the headphone pairing list (see page 29) and  

connect again.

Headphones don’t 

 connect using NFC

•  Check the state of the status  indicators (see page 21).
•  Make sure your device supports Bluetooth connecting via NFC.
•  Unlock your device and enable the  Bluetooth and NFC features.
•  Tap the NFC touchpoint on the back of your mobile device to the 

NFC touchpoint on the headphones.

T R O U B L E S H O O T I N G