Exegin Technologies Limited Q53 Manuel D’Utilisation
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Q53 Installation and Configuration Guide © Exegin Technologies Limited, 2009
xii. Getting Help
Help Methods Available
Help Methods Available
xii
G
ETTING
H
ELP
This chapter identifies other sources of Help for installing and configuring your Q53
ZigBee / 802.15.4 Gateway Bridge and defines the repair procedure.
ZigBee / 802.15.4 Gateway Bridge and defines the repair procedure.
Help Methods Available
"Troubleshooting Tips" sections
Troubleshooting tips are listed at the end of each network configuration chapter. These
are the most commonly asked relevant questions. There are additional troubleshooting
tips in the appendices as well.
are the most commonly asked relevant questions. There are additional troubleshooting
tips in the appendices as well.
Web site
Exegin’s Web site, http://www.exegin.com/, contains information about the company
and its products. You will find a link to the Technical Support page that contains the
"Support Shack", a central location for technical bulletins and firmware and software
histories and files.
and its products. You will find a link to the Technical Support page that contains the
"Support Shack", a central location for technical bulletins and firmware and software
histories and files.
FTP site
Exegin’s FTP site, "ftp.exegin.com" contains firmware and software for the Q53. Once
logged in anonymously, you will need to change to the Q53 directory. Here, you will find
several subdirectories pointing to software, firmware, documentation, and miscellaneous
files.
logged in anonymously, you will need to change to the Q53 directory. Here, you will find
several subdirectories pointing to software, firmware, documentation, and miscellaneous
files.
Contacting Exegin
If you need technical assistance from Exegin, please have this information on hand:
•
Q53 serial number found on the bottom of the Zigbee gateway bridge device.
•
Description of your network environment and peripherals attached.
•
Description of the problem.
Contact options
Email "support@exegin.com"
Fax to "Support" at +1 604 468-2445