Godex International Co. Ltd. 6PDL7 Manuel D’Utilisation

5-8. Troubleshooting

Problem Recommended

Solution

LCD Display shows no message after
power on the printer

Check the power cable

LED light indicates error messages after
printing stops

Check for software setting or program
command errors

Replace with suitable label or ribbon

Check if label or ribbon is all out

Check if label is jammed/tangled up

Check if mechanism is closed (Thermal Print
Head not positioned correctly)

Check if sensor is blocked by paper/label

Check for abnormal cutter function or of no
actions (if cutter is installed)

Printing started, but nothing was printed
on the label

Check if label is placed upside down or if
label is not suitable for the application

Select the correct printer driver

Select the correct label and print type

When printing, label is jammed/tangled
up

Clean the label jam, and if label is stuck on
Thermal Print Head, please remove it by
using soft cloth with alcohol.

When printing, only part of the contents
were printed

Check if label or ribbon is stuck on the
Thermal Print Head

Check if application software has errors

Check if start position setting has errors

Check if ribbon has wrinkles

Check if ribbon supply shaft is creating
friction with the platen roller. If the platen
roller needs to be replaced, please contact
your reseller for more information

Check if power supply is correct

When printing, part of the label wasn’t
printed completely

Check if Thermal Print Head is stained or
dusted

Use internal command “~T” to check Thermal
Print Head can print completely

Check the media quality

The printout is not in desired position

Check if sensor is covered by paper or dust

Check if liner is suitable for use, please
contact reseller for more information

Check if label roll edge is aligned with Label
Width Guide

When printing, page skipping occurs

Check if error occurs on label height setting

Check is sensor is covered by dust

Unclear printout

Check print darkness setting

Check if Thermal Print Head is covered with
glue or stain

When using cutter, label wasn’t cut
straight

Check if label is set up straight

When using cutter, label wasn’t cut
successfully

Check whether label thickness exceeds
0.22mm

When using cutter, label couldn’t feed or
unexpected cutting occurs

Check if cutter is installed properly

Check if Paper Feed Rods are sticky

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Note

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Your dealer is knowledgeable about the printers, printing software, and your unique system.
Please contact your local dealer for technical support.

DuraLabel 7000 User’s Manual