Quanta Microsystems Inc. WU202 Manuel D’Utilisation
Quanta Computer
Inc.
Inc.
5.
Trouble Shooting
5.1. Why I can’t detect my device?
1.
If there is a yellow exclamation point on WiMAX Network Adapter, please re-install the
driver from
driver from
C:\Program Files\WCM\Driver\USB.
Please check if you have installed software package successfully. If not, please uninstall WCM, reboot your
computer and reinstall it again.
Please check if LED function is OK on your device,
I. if
YES,
i. Please
uninstall
WCM
ii.
Please reinstall software package again.
II. if
NO,
i.
Please unplug and plug device and check it again.
Hibernation mode issue: In order to avoid an issue caused by Microsoft Vista when operating system
recovers from hibernate mode, please update the hotfix provided by Microsoft website.
http://support.microsoft.com/kb/KB946723
Blue Screen issue: In order to avoid abnormal situation caused by Microsoft XP SP2, when user uses
configure editor, please update the hotfix provided by Microsoft website.
2.
3.
4.
5.
5.2. Why I can’t find any base station?
1.
2.
3.
4.
Please check if your BS is still alive or not?
Please check your bandwidth and frequency setting is correct.
If your setting is correct and you still can not find any BS, please reboot your computer and try it again.
If you still can’t find BS, please report it and contact your support team.
5.3. Why I can’t connect to base station?
1.
2.
3.
4.
Please check if your BS is still alive or not?
Please check if WCM detects your device and LED function of device works.
If WCM can’t detect your device, please refer to 5.1.
If WCM can detect your device and also find BS, but you can’t connect to BS, please check if your profile
setting is correct, including user ID, password, CA, and etc.
If you still can’t connect to BS, please exit WCM and unplug and plug your device and try it again.
If you still can’t connect to BS, please report it and contact your support team.
5.
6.
Page 24