CyberPower RMCARD202 Manuel D’Utilisation

 

 

 PowerPanel™ Business Edition 

 

 

 

 

 

 

 

 

 

 

 

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Please follow the below steps resolve the problem: 

z  Make sure that there is no other application utilizing port 3052 (UDP/TCP) and port 8443 (TCP). Use 

a command prompt with the command “netstat -o” to obtain information about which ports are used 

by which programs. 

z Ensure 

the 

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 Business Edition service is running on the hosted computer. If the 

service is stopped, restart the service and then try again in the same way. 

z  Make sure the port 3052 (UDP/TCP) and port 8443 (TCP) on the hosted computer are not blocked 

by a firewall. 

z  Make sure the URL in the address filed of the browser for a remote computer is correct. 

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z  Make sure that no other application is using the serial port if the UPS is connected with a serial 

cable. 

z 

Make sure the serial or USB cable is securely and properly connected to the UPS and computer.

 

The lack of communication may be caused by the following conditions: 

z  The network communication between the Client computer and the UPS/PDU is down. 

z  The device network address is configured improperly. 

z  The authentication settings are configured improperly. 

Follow the steps below to resolve the problem: 

z  Verify the device network address is correct. 

z  Verify the network configuration in the device is correct. Use the Power Device Network Utility tool 

to configure the device network configuration. 

z  Verify the settings on the Security/Authentication page are correct and match the settings of the 

UPS/PDU. See Security/Authentication for more details. 

z  Check the network status of the UPS/PDU and Clients. 

z 

Verify firewall settings. Port 3052(UDP/TCP), port 8443(TCP), port 162(UDP) and port 53566(UDP) 

should be unblocked. The Client communicates with UPS/PDU and Agents using these ports.