Primex Wireless Inc. B2004Z100 Manuel D’Utilisation
Technical Support
You may require Technical Support when you have questions about product features, system configuration or troubleshooting. Support services are
delivered in accordance with your organization's support agreement, end user licenses agreements, and warranties, either with a Primex Certified
Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service Partners offer
technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all Technical Support
inquires.
When contacting Primex Technical Support
Make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer or device
on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
l
Customer ID/Account Name
l
Problem description/error messages
l
Device hardware information
l
Troubleshooting performed before contacting Primex
l
Recent network changes
Primex Technical Support
Hours 7:00 am to 7:00 pm CST | Monday through Friday
Telephone: (800) 404-8112
Email: techsupport@primexinc.com
Fax: (262) 248-0061