SMART Technologies 7086 Manuel D’Utilisation
CHAPTER 7
TROUBLESHOOTING
TROUBLESHOOTING
53
Resolving issues with video
Issue
Solutions
You’re experiencing general issues
with video.
with video.
l
Make sure any connected computers are on and not in Standby mode.
l
Set connected computers’ resolution and refresh rate to values that the display
supports.
supports.
l
Restart the display and any connected computers.
The display is on, but nothing shows
on the screen.
on the screen.
l
Make sure any connected computers are on and not in Standby mode.
l
Make sure the screen is working by pressing the Home button (below the
screen) to open the launcher.
screen) to open the launcher.
l
Restart the display and any connected computers.
A computer is connected to the
display, but only a “Looking for a
connection” message appears on
the screen.
display, but only a “Looking for a
connection” message appears on
the screen.
Make sure the computer is connected to the currently selected input.
You want to output video to
another display.
another display.
Be aware that only displays with newer AM30 or AM40 appliances support
video output.
video output.
You’re experiencing other issues
with video, or the previous solutions
don’t resolve the issue.
with video, or the previous solutions
don’t resolve the issue.
Resolving issues with image quality
Issue
Solutions
You’re experiencing the following
or similar issues with image quality:
or similar issues with image quality:
l
There are lines or snow on
the screen.
the screen.
l
The image if flickering or
flashing.
flashing.
l
Set the connected computer’s resolution and refresh rates to values that the
display supports.
display supports.
l
Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
video input.
l
Adjust the display’s image settings.
If you have an iQ appliance (AM30), see Display on page 78.
If you have an iQ appliance (AM40), see Display on page 80.
l
Restart the display.
There are bright spots on the
screen.
screen.
l
Open the on-screen display menu. If it appears correctly, the issue is with the
video input.
video input.
l
Take a photograph of the screen and send it to SMART support. If SMART
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.
support determines that the issue is with the screen and the display is under
warranty, you may be eligible for a replacement.
The image isn’t clear. There are
lines, double images or other
distortions.
lines, double images or other
distortions.
Adjust the display’s image settings.
If you have an iQ appliance (AM30), see Display on page 78.
If you have an iQ appliance (AM40), see Display on page 80.