SMART Technologies WC602 Manuel D’Utilisation
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TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE WHITEBOARD
Flowchart 3: Ready Light Red
A red Ready light indicates that your interactive whiteboard is receiving power but isn’t
communicating reliably with your computer. In most cases, pen tray LEDs won’t turn
on and the screen isn’t responsive to touch.
communicating reliably with your computer. In most cases, pen tray LEDs won’t turn
on and the screen isn’t responsive to touch.
Things to try first:
•
Disconnect and then reconnect the USB cable at both
ends to reset your interactive whiteboard and reestablish
the link.
the link.
•
If the Ready light changes from green to red while your
computer is running, the computer might become
unresponsive. Restart your computer.
unresponsive. Restart your computer.
•
An alternating red/green light might indicate that your
computer is running too many other applications or
doesn’t meet minimum specifications. Reduce the load
on your computer by closing unnecessary applications,
or replace it with a more powerful unit.
doesn’t meet minimum specifications. Reduce the load
on your computer by closing unnecessary applications,
or replace it with a more powerful unit.
Make sure that the operating system has all USB HID drivers
and current upgrades installed. (The Windows 98 and 98SE
operating systems require the installation disk to install the
HID drivers.)
and current upgrades installed. (The Windows 98 and 98SE
operating systems require the installation disk to install the
HID drivers.)
Your computer’s USB interface might be disabled or assigned
to another device. Reassign the interface or enable it using
your computer’s device manager.
to another device. Reassign the interface or enable it using
your computer’s device manager.
A faulty I²C pen tray cable can cause the pen tray LEDs
to cycle constantly and the Ready light to remain red.
to cycle constantly and the Ready light to remain red.
A powered USB hub or extender might have failed or
disconnected from your computer. Check the connections,
or replace the failed component.
disconnected from your computer. Check the connections,
or replace the failed component.
NOTE
If your interactive whiteboard’s controller detects that its firmware isn’t fully
secure, the Ready light flashes red and touch capability is disabled. Contact
SMART Technical Support immediately.
If your interactive whiteboard’s controller detects that its firmware isn’t fully
secure, the Ready light flashes red and touch capability is disabled. Contact
SMART Technical Support immediately.
What color is
Ready light
now?
Is USB port
disabled or
disabled or
in use?
Yes
Enable USB port
or disconnect the
other USB device
other USB device
Contact your
next level of
support
No
Ready light
red
Disconnect and
reconnect USB cable
from the interactive
whiteboard
Ready light
changed
from green
to red
Disconnect and
reconnect USB cable
from the interactive
whiteboard and restart
computer
Ready light
alternates
from green
to red
Reduce load on
computer and/or
restart computer
restart computer
Steady
green
Flashing
green
Go to
Flowchart
4
Install or upgrade
malfunctioning
USB driver
Are pen tray
LEDs
constantly
cycling?
OK
now?
No
Yes
Check/replace
I²C cable to
pen tray
OK
now?
No
No
Still Red
Yes
Yes
Done