Broadcom Corporation BRCM1020 Manuel D’Utilisation

Troubleshooting

133

Using the Operating System Media

Before You Begin

If you are considering reinstalling the Windows operating system to correct a 
problem with a newly installed driver, first try using Windows Device Driver 
Rollback (see "Using Windows Device Driver Rollback" on page 129). If 
Device Driver Rollback does not resolve the problem, then use System 
Restore to return your operating system to the operating state it was in before 
you installed the new device driver (see "Using Microsoft

 

NOTICE: 

Before performing the installation, back up all data files on your primary 

hard drive. For conventional hard drive configurations, the primary hard drive is the 
first drive detected by the computer.

To reinstall Windows, you need the following items:

•

Dell Operating System media

•

Dell Drivers and Utilities media

 

NOTE: 

Your Drivers and Utilities media contains drivers that were installed during 

assembly of the computer. Use your Drivers and Utilities media to load any required 
drivers, including the drivers required if your computer has a RAID controller. 

Reinstalling Windows 

The reinstallation process can take 1 to 2 hours to complete. After you 
reinstall the operating system, you must also reinstall the device drivers, virus 
protection program, and other software.

 

NOTICE: 

The Operating System media provides options for reinstalling Windows. 

The options can overwrite files and possibly affect programs that are installed on 
your hard drive. Therefore, do not reinstall Windows unless a Dell technical support 
representative instructs you to do so.

1 Save and close any open files and exit any open programs.
2 Insert the Operating System media.
3 Click Exit if the Install Windows message appears.