Vocera Communications AB3000 Manuel D’Utilisation
Putting a Caller on Hold and Releasing the Hold
46 ··· Vocera Badge User Guide
To accept a waiting call:
1. Press the Call button.
Vocera puts the first call on hold and connects the second call.
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting
tone immediately.
tone immediately.
Vocera treats the second call as an unanswered call. The caller is either
prompted to leave a message or forwarded to a destination you have chosen.
See
prompted to leave a message or forwarded to a destination you have chosen.
See
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
Note: If you put a call on hold on a Vocera smartphone, you cannot use the
keypad to dial an extension to place another call. However, you can press the
Call button and use a Genie command ("Dial extension" or "Dial an outside
number") to dial a number.
keypad to dial an extension to place another call. However, you can press the
Call button and use a Genie command ("Dial extension" or "Dial an outside
number") to dial a number.
To put a badge call on hold:
• Press the Hold/DND button on the top of the badge.
The indicator light on the Hold/DND button blinks.
To reconnect to a call on hold:
• Press the Hold/DND button again.
On the badge, the indicator light on the Hold/DND button stops blinking. On
the smartphone, the DND icon disappears from the top of the screen.
the smartphone, the DND icon disappears from the top of the screen.