Motorola Mobility LLC P56KM4 Manuel D’Utilisation

 

July 2009 

8-55 

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Date the system was put into service 

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Software or firmware version information for components of your system 

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Serial number(s) of the device(s) or component(s) requiring support 

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A written description of the symptom or observation of the problem: 

- When did it first appear? 

- Can it be reproduced? 

- What is the step-by-step procedure to cause it? 

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Do other circumstances contribute to the problem? For example, changes in weather or 
other conditions? 

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Maintenance action preceding problem: 

- Upgrade of software or equipment 

- Change in the hardware or software configuration 

- Software reload - from backup or from CD-ROM (note the version and date) 

After collecting system information, contact the Motorola Global Support Center for assistance or to 
obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities (FREs): 

North America: 512-427-7256 (USA) 

Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system 
components identified by Motorola to be returned to Motorola for repair. In turn, Motorola sends you a 
replacement FRE component to help you maintain maximum operating performance for your system. 

Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best 
practices: 

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Place any assembly containing CMOS devices in a static-proof bag or container for 
shipment. 

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Obtain a return authorization (RA) number from the Motorola System Support Center. 

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Include the warranty, model, kit numbers, and serial numbers on the job ticket, as 
necessary. 

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If the warranty is out of date, you must have a purchase order. 

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Print the return address clearly, in block letters. 

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Provide a phone number where your repair technician can be reached. 

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Include the contact person's name for return.