SMC Networks D3GNV3 Manuel D’Utilisation
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SMCD3GNV Wireless Cable Modem Gateway User Manual
6 Troubleshooting Procedures
Successful troubleshooting requires a logical, consistent approach that narrows down the
source of a problem by ascertaining what is and isn't working until a single cause is
identified. This chapter provides suggestions for identifying and resolving proble ms in the
source of a problem by ascertaining what is and isn't working until a single cause is
identified. This chapter provides suggestions for identifying and resolving proble ms in the
unlikely event you encounter a problem using the Gateway. It also provides tips for tuning
your configuration to optimize your wired and wireless networking experience.
your configuration to optimize your wired and wireless networking experience.
The topics covered in this chapter are:
Topic
Subtopics
Basic Troubleshooting Procedures
See page 180
Advanced Troubleshooting Procedures
•
Troubleshooting Physical Network Problems (page 182)
•
Troubleshooting Configuration Problems (page 183)
•
Determining Your IP Address (page 183)
•
Troubleshooting Software-Interaction Problems (page 187)
Specific Troubleshooting Procedures
•
Unable to Log In to Gateway (page 188)
•
Local Networked Devices Unable to Access the Gateway (page 188)
•
Unable to Access the Internet (page 189)
•
Unable to Access Networked Devices (page 191)
•
Using the Ping Utility to Troubleshoot (page 191)
•
Gateway Disconnects from the Internet (page 194)
•
Slow Web Browsing (page 195)
•
Unable to Configure Port Forwarding (page 195)
•
Unable to Use Pass-thru VPN (page 195)
•
Gateway is Not Passing DHCP Address to a computer (page 195)
•
Determining a Computer’s MAC Address (page 196)
Wireless Troubleshooting
See page 198
Application and Gaming Troubleshooting
See page 204