VTech Telecommunications Ltd 80-9041-00 Manuel D’Utilisation

Access the answering system remotely

Dial your telephone number from any touch-tone telephone.
When the system plays the announcement, enter the two-digit remote code.

The preset code is

19.

Enter one of the following remote commands.

Command

Description

Play all messages.

Play only new messages.

Delete the current message (during playback).

Delete all old messages.

Repeat the current message (during playback).

Stop.

Hear a list of remote commands.

Skip to the next message (during playback).

Record a new announcement.

End the call.

Turn the answering system on or off.

4. Hang up or press

8 to end the call.

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.

For customer service, visit our website at www.vtechphones.com or call

(800) 595-95. In Canada, go to www.vtechcanada.com or call
(800) 267-7377.
My telephone does not work at all.

Make sure the battery is installed and charged correctly. For optimum daily performance,

return the handset to the telephone base or charger after use.

Make sure the power adapter is securely plugged into an outlet not controlled by a

wall switch.

Make sure the telephone line cord is plugged firmly into the telephone base and the

wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 5 seconds, then

plug it back in. Allow up to one minute for the cordless handset and telephone base

to synchronize.

Charge the battery in the handset for up to hours.

If the battery is completely depleted, charge the handset for at least 30 minutes before use.

Remove the battery and then install it again. If that still does not work, it may be necessary

to purchase a new battery.

Disconnect the telephone base from the telephone wall jack and plug in a working

telephone. If the other telephone does not work, the problem is probably in the wiring or the

telephone service. Contact your telephone service provider.

I cannot dial out.

Try all the above suggestions.

Make sure there is a dial tone before dialing. It is normal if the handset takes a second or

two to synchronize with the telephone base before producing a dial tone. Wait an extra

second before dialing.

If other telephones in your home are having the same problem, the problem is in the wiring

or telephone service. Contact your telephone service provider (charges may apply).

Eliminate any background noise. Mute the cordless handset before dialing, or dial from

another room in your home with less background noise.

The answering system does not answer after the correct number of rings.

Make sure the answering system is on. When the answering system is on, the

ANS ON/OFF light on the telephone base should be lit and ANS ON should display on

the handsets.

If toll saver is selected, the number of rings changes to two when there are new

messages waiting.

If the memory is full or if the answering system is off, the answering system answers after

0 rings.

In some cases, the answering system is affected by the ringing system used by your

telephone service provider.

If you subscribe to voicemail service, change the number of rings so that your answering

system answers before your voicemail answers. To determine how many rings activate

your voicemail, please contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try disconnecting the

fax machine. If that solves the problem, consult your fax machine documentation for

information on compatibility with answering systems.

The answering system does not record messages.

Make sure the answering system is on.

When the answering machine memory is full, it does not record new messages until some

old messages are deleted.