Thomson 2-1900A Manuel D’Utilisation

No dial tone
•  Check or repeat installation steps:
  Make sure the base power cord is connected to a working electrical outlet.
  Make sure the telephone line cord is connected to the base and the wall jack.
•  Connect another phone to the same jack. If it doesn’t work, the problem might be your 

wiring or local service.

•  The handset may be out of range of the base. Move closer to the base.
•  Make sure the battery is properly charged (for 16 hours).
•  Make sure the battery pack (in the handset) is properly installed.
•  The handset should beep when you press the talk/end button, and the charge indicator 

on the base should be lit when the handset rests in the cradle. If not, the battery may 
need to be charged.

•  Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
•  Make sure the handset ringer software switch is set to on.
•  The handset may be out of range of the base. Move closer to the base.
•  You may have too many extension phones on your line. Try unplugging some 

extensions.

•  Check for a dial tone.
You experience static, noise, or fading in and out
•  The handset may be out of range of the base. Move closer to base.
•  Make sure base is not plugged into an electrical outlet with another household 

appliance. If necessary, relocate the base.

•  Charge the battery (for 16 hours).
Unit beeps
•  Clean the charging contacts on the cordless handset and base charge cradle with a 

soft cloth or an eraser.

•  See solutions for “No dial tone ” on previous page.
•  Replace the battery.
Memory dialing doesn’t work
•  Did you program the memory location keys correctly?
•  Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
•  Unplug the power adaptor from the electrical outlet and the back of the base. Remove 

the handset battery. Wait for 30 seconds and plug the power adaptor back into the 
base and electrical outlet. Reconnect the battery and charge for 16 hours.

No Display
•  Charge the battery (for 16 hours). Or replace the battery.
•  Make sure the unit is connected to a non-switched electrical outlet. Disconnect the 

power adaptor from the base and reconnect it.

Caller ID Error Message
•  The unit displays this message if it detects anything other than valid Caller ID 

information during the silent period after the first ring. This message indicates the 
presence of noise on the line.

No Caller ID
•  You must be subscribed to the standard Name/Number Caller ID service from your 

local telephone company to receive CID information.

If you experience any of the following problems, even after recharging the battery, you 
may need to replace the battery pack:
•  Short talk time
•  Poor sound quality
•  Limited range
•  Charge indicator fails to turn on

•  Aluminum siding.
•  Foil backing on insulation.
•  Heating ducts and other metal construction that can shield radio signals.
•  You ’re too close to appliances such as microwaves, stoves, computers, etc.
•  Atmospheric conditions, such as strong storms.
•  Base is installed in the basement or lower floor of the house.
•  Base is plugged into AC outlet with other electronic devices.
•  Baby monitor is using the same frequency.
•  Handset battery is low.
•  You’re out of range of the base.

This unit receives and displays information transmitted by your local phone company. 
This information can include the phone number, date, and time; or the name, phone 
number, date, and time. 

Provided you subscribe to Call Waiting Caller ID service from your phone company;  
if you receive an incoming call and you are using the GE multi handset system, a beep 
indicates the presence of a Call Waiting call on the line.  The Call Waiting Caller ID 
information will be displayed and stored in the history of all handsets in the system.
•  When you hear the call waiting beep in the handset receiver, press the flash/exit 

button to put the current call on hold and answer the incoming call. Press flash/exit 
again to return to the original call.

When you receive a call, the Caller ID information is transmitted between the first and 
second ring. The Caller ID information appears on the display while the phone rings, 
giving you a chance to monitor the information and decide whether or not to answer the 
call.

If you are not at home or cannot answer, your telephone’s Caller ID memory stores the 
data for the 40 most recent calls you received so you can see who called while you 
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is 
automatically deleted.
You may review the stored information at any time. Calls received since your last review 
show as 

NEW in the display. Calls that have not been previously reviewed but were 

received from the same number more than once show as 

REPT in the display.

As calls are received and stored, the display is updated to let you know how many calls 
have been received. To scroll CID records:
1.  Make sure the phone is 

OFF (not in talk mode).

2.  Press the cid/vol ( 6 ) button to review the newest CID record.
3.  Press the cid/vol ( 5 ) button to review the oldest CID record first.

1.  Make sure the phone is 

OFF (not in TALK mode). 

2.  Use the  cid/vol ( 6 or 5)  button to display the desired record. 
3.  Press the talk/end button. The number dials automatically.

Available formats include:
Number of digits  

  Eleven digits 

long distance code “1 ” 

1-317-888-8888 

 

+3-digit area code 

 

+7-digit telephone number.

  Ten digits 

3-digit area code + 

317-888-8888 

 

7-digit telephone number.

  Seven digits 

7-digit telephone number. 

888-8888

You may also store CID information in the phone’s internal memory. 

1. Make sure the phone is 

OFF (not in talk mode).

2.  Use the  cid/vol ( 6 or 5)  button to scroll to the desired CID record.
3.  Press the phonebook button to display 

4.  Use the touch-tone pad to enter a memory location to store the number in that 

memory location. You will hear a confirmation tone. 

NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and 

handset will display UNABLE TO STORE.

Follow the procedure for Storing Names and Numbers in Phonebook, except replace a 
stored telephone number with a new one.

1.  Make sure the phone is 

OFF (not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50.

3.  Press the cid/vol ( 6 or 5) button to scroll to the record you want to delete or use  

the touch-tone pad to enter the desired memory location.

4. Press the delete/int button to mark the record for deletion. The display shows 

5.  Press the delete/int button to delete the record. 

DELETED shows in the display.

1.  Make sure the phone is 

ON (in talk mode) by pressing the talk/end button.

2.  Press the phonebook button to display 

MEMO # - -.

3.  Use the touch tone pad to enter the memory location number. The number 

dials automatically.

   

-OR-

1.  Make sure the phone is 

OFF (not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50.

3.  Press the memory location for the phone number you want to dial, or use the  

cid/vol ( 6 or 5) button to scroll to the number you want to dial.

4.  Press the talk/end button. The number dials automatically.

Use this feature to make calls from records stored in memory which require a sequence 
of numbers, such as a calling card number used for a frequently called long distance 
number. The following example shows how you can store each part of the dialing 
sequence and use chain dialing to make a call through a long distance service:
The Number For  

Long Distance Access Number 

7

Authorization Code 

8

Frequently called long distance number 

9

1.  Make sure the phone is 

ON (in talk mode) by pressing the talk/end button.

2.  Press the phonebook button, and then press 07.
3.  When you hear the access tone, press the phonebook button, and then press 08.
4.  At the next access tone, press the phonebook button and then 09.

1.  Make sure the telephone is 

OFF (not in TALK mode) before you replace the battery.

2.  Remove the battery compartment door.
3.  Disconnect the cord attached to the battery pack and remove the battery pack from 

the handset.

4.  Plug the battery pack cord into the jack inside the compartment
5.  Put the battery compartment door back on.
6.  Place handset in the base or handset charge cradle to charge. 

•  Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic 

materials could be released which can cause injury.

•  To reduce the risk of fire or personal injury, use only the 

battery listed in the User’s Guide.

•  Keep batteries out of the reach of children.
•   Remove batteries if storing over 30 days.

The following messages shows the status of the phone, provides Caller ID information, or 
helps you set up and use your phone.
BLOCKED NUMBER 

Indicates the person is calling from a number which is blocked 

 

from transmission.

CHARGING... 

Indicates the handset needs to charge for a period of time  

 

before it can resume normal function.

DELETE ALL? 

Prompt asking if you want to erase all CID records.

DELETE CALL ID? 

Prompt asking if you want to erase the CID record showing on 

 

the display.

DELETE? 

Prompt asking if you want to erase one of the 50 records  

 

stored in the phone’s memory.

END OF LIST 

Indicates that there is no additional information in CID memory.

ENTER NAME 

Prompt telling you to enter a name in one of the 50  

 

 

memory locations.

ENTER TEL NUMBR 

Prompt telling you to enter a telephone number in one of the  

 

50 memory locations.

NEW 

Indicates call or calls which have not been reviewed.

HANDSET NAME  

Prompt telling you to enter the user name for the    

 

 

registered handset.

HANDSET NEEDS 

Indicates you must register a non-registered handset prior to  

use. 

  

INCOMPLETE DATA 

Caller information is interrupted during transmission or  

 

the phone line is excessively noisy. Indicates no CID information  

 

was  received, you are not subscribed to CID service, or CID   

 

service is not working.

LINE IN USE  

Displays on handset while the line is in use.

LONG DISTANCE 

Indicates CID record is from a long distance call.

LOW BATTERY 

Indicates the battery needs to be charged.

Indicates voice mail has not been retrieved from    

 

 

service provider.

MSG WAITING OFF 

Indicates voice mail has been retrieved from service provider.

NEW CALL XX 

XX represents the number of new CID records not reviewed.

NO CALLS 

Indicates there are no CID records in memory.

OUT OF RANGE 

May indicate handset is too far away from the base or that  

 

the power has been interrupted. Move closer and check  

 

 

connections.

PAGING or  

Someone pressed the page button on the base or delete/int 

PAGING FROM 

button on the handset

REPT 

Indicates a repeat call message. Indicates a new call from the  

 

same number was received more than once.

SEARCHING 

Indicates handset is searching for the base.

UNKNOWN CALLER/  Indicates incoming call is from an area not serviced by CID or  

NAME/NUMBER 

the CID information was not sent.

A long warbling tone (with ringer on) 

Signals an incoming call

Two short beeps (rings once) 

Error Tone 

Three short beeps (several times) 

Page signal

One beep every 7 seconds 

Low battery warning

To keep your unit working and looking good, follow these guidelines:
•  Avoid dropping the handset, as well as other rough treatment to the phone.
•  Clean the phone with a soft cloth.
•  Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other 

chemical products to clean the unit. Doing so will damage the finish.

•  Retain the original packaging in case you need to ship the phone at a later date.
•  Periodically clean the charge contacts on the handset and base with a clean pencil 

eraser.

If trouble is experienced with this equipment, for repair or warranty information, 
please contact customer service at 

1-800-448-0329. If the equipment is causing 

harm to the telephone network, the telephone company may request that you 
disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service 
agents. Changes or modifications not expressly approved by Thomson Inc. could 
void the user’s authority to operate this product. For instructions on how to obtain 
service, refer to the warranty included in this guide or call customer service at

1-800-448-0329.
Or refer inquiries to:

Attach your sales receipt to the booklet for future reference or jot down the date 
this product was purchased or received as a gift. This information will be valuable if 
service should be required during the warranty period.
Purchase date ______________________________________________________
Name of store ______________________________________________________

1.  Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the 

memory location, 

REPLACE MEMO? shows in the display.

2. Press the phonebook button again, and the new CID record replaces the old memory in 

that location. You will hear a confirmation tone.

1.  Make sure the phone is 

OFF (not in TALK mode).

2.  Use the cid/vol ( 6 or 5) button to display the CID record you want to delete.
3. Press the delete/int button. The display shows 

4. Press the delete/int button to erase the record showing in the display. The display 

shows 

DELETED.

1.  Make sure the phone is 

OFF (not in TALK mode).

2.  Use the cid/vol ( 6 or 5) button to display any Caller ID record.
3.  Press and hold the delete/int button until 

DELETE ALL? shows in the display.

4.  Press delete/int button to erase all of the current CID records. The display shows 

DELETED followed by NO CALLS.

Each handset can store up to fifty 20-digit numbers with up to 15-character names in 
memory for quick dialing. This memory feature is in addition to the CID memory log, 
which stores up to 40 CID records in each handset.

1.  Make sure the phone is 

OFF (not in talk mode).

2.  Press the phonebook button to display 

3.  Press the desired memory location button (01 through 50) or use the cid/vol  

( 6 or 5)  button to scroll to desired the memory location. 

location is empty, EMPTY shows in the display.

4.  Press the phonebook button. The display shows 

ENTER NAME.

5.  Use the touch-tone pad to enter a name (up to 15 characters). More than one letter 

is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key 
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for 
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert 
a space between the first and last name. Press the 7 key 4 times for the letter S; press 
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key 
for the letter T; press the 4 key twice for the letter H.

6.  Press the phonebook button to confirm and save the record. The display shows 

7.  Use the touch-tone pad to enter the telephone number (up to 20 digits, including 

pauses (press #pause/ringer button), and press the phonebook button again to save 
the record. The unit beeps to confirm.

8.  To enter another name and number in a different memory location, return to step 2 

and repeat the process.

You may transfer all three redial numbers to internal user memory.
1.  Make sure the phone in 

OFF (not in TALK mode).

2.  Press redial button to display the most recent redial number.
3.  Use the cid/vol ( 6 or 5) button to scroll to desired redial number.
4.  Press phonebook button to display 

SELECT MEMORY 01 - 50.

5.  Use touch-tone pad to enter two digit desired memory location (01 through 50).  

Display will show 

ENTER NAME.

6. Follow step 5 in the “Storing a Name and Number in Phonebook” section to 

enter name.

NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and 

7.  Press phonebook button to save.
8.  To enter another name and number in a different memory location, return to step 2 

and repeat the process.

Press the #pause/ringer button on the handset’s touch-tone pad to insert a delay in 
dialing sequence when a pause is needed to wait for a dial tone (for example, after you 
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as 
one digit in the dialing sequence.

1.  Make sure the phone is 

OFF (not in talk mode).

2.  Press the phonebook button to display 

SELECT MEMORY 01-50.

3.  Press the cid/vol ( 6 or 5) buttons to scroll the records, or use the handset’s  

touch-tone pad to enter the memory location number.

• Defects in materials or workmanship.

• One year, from date of purchase. 

(The warranty period for rental units begins with the first rental or 45 days from 
date of shipment to the rental firm, whichever comes first.)

• Provide you with a new or, at our option, a refurbished unit. The exchange unit is 

under warranty for the remainder of the original product’s warranty period.

• Properly pack your unit. Include any cables, etc., which were originally provided 

with the product. We recommend using the original carton and packing 
materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice which is 

evidence that the product is within the warranty period, must be presented to 
obtain warranty service.” For rental firms, proof of first rental is also required.  
Also print your name and address and a description of the defect. Send via 
standard UPS or its equivalent to:

• Pay any charges billed to you by the Exchange Center for service not covered 

by the warranty.

• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in 

case of damage or loss.

• A new or refurbished unit will be shipped to you freight prepaid.

What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information regarding 

operating instructions and user controls. Any additional information, should be 
obtained from your dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.

• Please complete and mail the Product Registration Card packed with your unit. 

It will make it easier to contact you should it ever be necessary. The return of the 
card is not required for warranty coverage.

• 

• Some states do not allow the exclusion nor limitation of incidental or 

consequential damages, or limitations on how long an implied warranty lasts so 
the above limitations or exclusions may not apply to you.

• This warranty gives you specific legal rights, and you also may have other rights 

that vary from state to state.

• This warranty does not apply. Contact your dealer for warranty information.

To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 

1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are 

required by law to collect appropriate sales tax for each individual state, country, and 

locality to which the merchandise is being sent.  Items are subject to availability. Prices 
are subject to change without notice.  

Time call received

Date call received

Number of calls

Caller s name

Caller s phone number