Dynamics Hong Kong Limited PRIME4-5 Manuel D’Utilisation
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FAQs and Solutions
You can check the phone simply before contacting with the post sales server in order for you to avoid the
excessive maintenance time and expense waste.
Cannot power the phone on
Check whether the Powering-on key is pressed and hold for 2 second or above;
Check whether the battery is contacted badly or not. Please remove the battery firstly and then try
to power the phone on;
Check whether the battery capacity is used UP or not; please charge the battery;
Upon power-on, there is information displayed
Input PIN: select the function of inputting PIN when the phone is powered on. The PIN shall be
input;
Input PUK: after the PIN is input wrongly for successively 3 times, the phone will be locked. The
PUK provided by the network operator should be input;
SIM card error
There is some dirt o the metal surface of the SIM card. Please wipe the metal contacts of the SIM
card with a clean cloth ;
SIM card is not installed. You should install the SIM card based on the User’s Manual.
SIM card is damaged. Please contact with your network supplier;
Cannot access to network
The signal is weak, please move to the place where the signal is strong and retry;
Beyond the coverage of the network of the network server;
SIM card is invalid, please contact with your network supplier;
Cannot dial out
Please confirm whether the dial key send is pressed after the number is dialed;
Please confirm whether the call is barred due to owned toll;
Please confirm whether the SIM card is valid or not;
Please confirm whether the call restriction function is set UP;
Please confirm whether the fixed dial function is set UP;
Bad call quality
Check whether the volume is adjusted appropriately;
Use the phone at the place where the receiving quality is not good, such as near to the building or
in the basement where the radio wave cannot reach.
Use the phone at the peak time, such as at the time of going on/off the duty, the channel is
congested;
Contact cannot call you
Please confirm that the phone is powered on and is Unlinked with network;
Please confirm that the call is barred because of owned toll;
Please confirm whether the SIM card is valid;
Please confirm whether the fixed dial function is set UP;
Contact cannot hear you