Checkpoint Systems Inc. CP11 Manuel D’Utilisation

T R O U B L E S H O O T I N G

If you are experiencing phantom alarms (if the alarm
sounds when no one is walking through the system),
check the following:

1. Is someone carrying tagged merchandise 

near the system? Are there tags or tagged 
merchandise within three feet of the system? 
Check behind checkout counters, inside 
boxes, etc.

2. Look for coiled wire or cords near the 

system (carpet shampooers, extension 
cords, etc.).

3. Check all handrails and display racks in the 

vicinity to ensure that they are not loose, or 
touching the pedestals. Replace or tighten as 
necessary. Door handles and cart guards should be insulated from the door frame by inserting rubber 
gaskets. If there is an excessively loose or rickety display nearby, move it away from the system.

4. If phantoms continue, turn the system off for up to one hour and then turn it on again. This should allow 

any interference to clear.

5. Look to see if another appliance is plugged into the same outlet as the sensing system. If so, unplug the 

appliance.

PHANTOM ALARMS  

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DEACTIVATION UNITS  

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POS AREA  

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OMNI TOOL

If you are experiencing problems when testing deactivation units, check
the following before calling for service:

1. Make sure the deactivation unit is plugged in. 

2. Look to see if any items are placed on top of the chassis (box that 

supplies power for the deactivation unit). This unit requires a 
minimum of three inches of clearance to maintain air flow for 
ventilation.

3. Check for tags or tagged merchandise that may be placed within 

three feet of the deactivation unit.

4. Scan the area between the Counterpoint Pad or scanner and 

counter top for metal items such as paper clips or coins.