Wyse Technology WT3320 Manuel D’Utilisation

This troubleshooting guide provides solutions to problems that may occur when 
making a terminal connection to a server. If you can not resolve an issue, call an 
authorized service center for assistance.

Table 42-1 lists some common problems and the solutions to those problems.

When the terminal is powered-up, nothing 
happens.

Check the power cord. It should be plugged 
into an AC outlet and pushed all the way into 
the AC power connector on the terminal’s 
back panel or power supply. 

When the terminal is powered-up, the screen 
remains black. The power-on indicator light is 
orange.

Set the terminal to factory defaults. Factory 
defaults can be obtained by turning the 
terminal off, then on, while holding down the G 
key. When you see the terminal's splash 
screen, release the G key. The terminal’s 
factory defaults are now restored. 

When the terminal is turned on, the Winterm 
Connection Manager or the WBT Setup 
Wizard appears, but the mouse does not 
function.

Ensure that the mouse is plugged into the
PS/2 mouse port on the terminal’s back panel.

Note
See the installation section of this guide 
for the location of the PS/2 connector.

During the terminal’s Power-On Self-Test, a 
message is displayed:

The terminal cannot detect a keyboard. 
The keyboard is bad, missing, or not 
connected properly.

Ensure that a PS/2 keyboard with a PS/2 
connector is firmly connected to the keyboard 
connector on the terminal’s back panel.