Sony Corporation DRBT100CX Manuel D’Utilisation

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DR-BT100CX_4-130-037-51(1)
23
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Troubleshooting
If you run into any problems using this unit, use the following checklist and read 
the product support information on our website.
Should any problem persist, consult your nearest Sony dealer.
Common
The unit is not turned on.
  Charge the battery of the unit.
  The unit cannot be turned on while 
charging. Remove the USB cable from 
the unit, and then turn on the power.
Pairing cannot be done.
  Bring this unit and the Bluetooth device 
closer together.
Cannot make the 
Bluetooth 
connection.
  Check that this unit is turned on.
  Check that the Bluetooth connecting 
device is turned on and the 
Bluetooth 
function is on.
  Connection with the Bluetooth device 
may not be memorized on this unit. 
Make the 
Bluetooth connection from the 
Bluetooth device to this unit soon after 
pairing is complete.
  This unit or Bluetooth connecting device 
is in sleep mode.
 The Bluetooth connection is terminated. 
Make the 
Bluetooth connection again 
(when listening to music: see page 14, 
when calling: see page 17).
Distorted sound
  Ensure that this unit is not receiving 
interference from a wireless LAN, other 
2.4 GHz wireless device, or microwave 
oven.
The correspondence distance 
is short. (Sound skips.)
  If a device that generates 
electromagnetic radiation, such as a 
wireless LAN, other 
Bluetooth device(s), 
or a microwave oven is nearby, move 
away from such sources.
  Point the antenna of this unit (page 21) 
towards the 
Bluetooth device. Make sure 
no obstacles blocks the communication.
The unit does not operate 
properly. 
  Reset the unit. Pairing information is 
not deleted by this operation.
  Insert a small pin, etc., into the hole, and 
push until you feel a click.
Continued