BearExtender BE300 Manuel D’Utilisation

Troubleshooting

1. I do not see any connection icon in the bottom right of my screen, 

and when I follow the instructions to go to the device in the 
Control Panel > Network Connections I am not able to see the 
device there either.

Be sure you have run the Setup program from the CD in its entirety. 
If you have, and BearExtender PC is connected to your computer, 
please contact BearExtender support for further assistance.

2. The specifications for this product say 150 Mbps max speed, but 

the Connection Status tab reports that I am only connected at 54 
Mbps, why?

This most likely means you are connected to an 802.11g router. To 
achieve speeds above 54 Mbps you must be connected to an 
802.11n router. Depending on how your 802.11n router is set, you 
may connect above 54 mbps but below 150 Mbps. 

For information on how to maximize transfer speeds by adjusting 
your router settings for optimal 802.11n performance, please 
contact BearExtender support. Please be sure to include your 
Wireless Router brand and model number.

3. When scanning for networks I see the exact same number of 
networks and the same signal strength compared to my internal 
WiFi card. How can this be?

There are two possible issues here. First, if you have not disabled 
your internal Wi-Fi card per this instruction manual, Windows is still 
using your internal card to scan for network connections. So even 
though BearExtender PC may be connected to your computer, your 
computer is not using it. Please follow the steps outlined in Step 2 
of this document to ensure your internal card is disabled.