Robert Bosch Security Solutions Pte Ltd COR-RCV-433 Manuel D’Utilisation
Security Escort Coordinator & Receiver
Troubleshooting the Device | en
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Robert Bosch (SEA) Pte Ltd
Installation Manual
2017.08 | SE3v1.0 | F.01U.277.701
6
Troubleshooting the Device
This section offers troubleshooting guidance for situations when there are issues with the
coordinator/receiver. Upon powering up the device, there are visual indicators that provide
information about the current state or configuration of the devices. If these indicators behave
differently from what is expected, there could be issues that need to be addressed. The
following information can be helpful to determine potential issues.
coordinator/receiver. Upon powering up the device, there are visual indicators that provide
information about the current state or configuration of the devices. If these indicators behave
differently from what is expected, there could be issues that need to be addressed. The
following information can be helpful to determine potential issues.
Take note that the following LED indicators are only visible if the casing enclosure of the
device is temporarily removed:
–
device is temporarily removed:
–
Power supply LED
–
Tricolor LED
–
Ethernet LED
–
Power over Ethernet (PoE) LED (on the coordinator only)
6.1
Checking the power supply
When you power up the coordinator/receiver using the external DC input, the power supply
LED on the device will light up in orange. The LED will continue to illuminate as long as power
is supplied to the device. If the LED is not illuminated, there could be issues with the power
supply. Check that the operating input voltage is between the range specified (see Power
supply connector, page 17). If there is no power, check the cable or power supply to ensure
that it is not faulty. If there are no faults with the cable or power supply, check the
coordinator/receiver.
LED on the device will light up in orange. The LED will continue to illuminate as long as power
is supplied to the device. If the LED is not illuminated, there could be issues with the power
supply. Check that the operating input voltage is between the range specified (see Power
supply connector, page 17). If there is no power, check the cable or power supply to ensure
that it is not faulty. If there are no faults with the cable or power supply, check the
coordinator/receiver.
6.2
Checking Power over Ethernet (PoE)
Power over Ethernet (PoE) is only applicable for coordinators. Power for the coordinator can
be supplied via the Cat5e cable using the PoE technology. When powered by the PoE, the PoE
LED will light up continuously in red color. If the LED is not illuminated, check that the Cat5e
cable or the power sourcing equipment (for example, the network switch supplying the PoE)
is not faulty.
be supplied via the Cat5e cable using the PoE technology. When powered by the PoE, the PoE
LED will light up continuously in red color. If the LED is not illuminated, check that the Cat5e
cable or the power sourcing equipment (for example, the network switch supplying the PoE)
is not faulty.
6.3
Checking the RS-485 communication
The coordinator and receivers communicate with each other via RS-485. The tricolor LED on
the device will blink in pink light every 3 seconds as long as RS-485 communication is
available. To troubleshoot RS-485 communication, check that the following is working:
1.
the device will blink in pink light every 3 seconds as long as RS-485 communication is
available. To troubleshoot RS-485 communication, check that the following is working:
1.
RS-485 is enabled on the host system configuration.
2.
Wiring of RS-485 is not faulty.
3.
Baud rate settings (configured via dip switch) on the coordinator/receivers are the same.
6.4
Resetting the coordinator/receiver
Incorrect configurations on the coordinator or receiver may sometimes be the cause of issues
that you encounter. In instances like these, the issue may be cleared by simply performing a
reset on the coordinator/receiver.
Depending on hard or soft reset, the reset cycle clears specific sets of configuration to the
factory settings. Pressing the reset button initiates the reset cycle of the coordinator/receiver,
with the red and green LEDs blinking once simultaneously to indicate a hard reset, and the red
and green LEDs blinking twice simultaneously for a soft reset.
The device is then powered up automatically with the factory settings. For a list of settings or
features that are being reset, please refer to the Appendix Differences between hard and soft
reset mode on the coordinator/receiver, page 29.
that you encounter. In instances like these, the issue may be cleared by simply performing a
reset on the coordinator/receiver.
Depending on hard or soft reset, the reset cycle clears specific sets of configuration to the
factory settings. Pressing the reset button initiates the reset cycle of the coordinator/receiver,
with the red and green LEDs blinking once simultaneously to indicate a hard reset, and the red
and green LEDs blinking twice simultaneously for a soft reset.
The device is then powered up automatically with the factory settings. For a list of settings or
features that are being reset, please refer to the Appendix Differences between hard and soft
reset mode on the coordinator/receiver, page 29.