Arris WA840G Manuel D’Utilisation
SECTION 4
TROUBLESHOOTING
4-4 SECTION
4,
TROUBLESHOOTING
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
verify that the first PC is not the cause of the problem.
5 If you cannot determine your ISP’s default gateway, ping
www.yahoo.com or another known web location.
I cannot access the Web-Based Configuration Utility for the AP.
!
Verify your Ethernet connection to the AP.
!
Verify that the IP address of the PC being used to configure the
AP is on the same network as the AP’s configuration IP address.
AP is on the same network as the AP’s configuration IP address.
!
The IP address of your network adapter must be on the same
network and not a duplicate of any others on the network (for
example: 192.168.40.3 and using a subnet mask of
255.255.255.0 can be used to login to the AP’s default IP address
of 192.168.40.1). Refer to Section 2: Configuration > Configure
Your Computers on how to adjust the IP address for your PC.
network and not a duplicate of any others on the network (for
example: 192.168.40.3 and using a subnet mask of
255.255.255.0 can be used to login to the AP’s default IP address
of 192.168.40.1). Refer to Section 2: Configuration > Configure
Your Computers on how to adjust the IP address for your PC.
!
Verify that you can ping the AP on this IP address.
!
In the Command window, type ping and your AP’s default IP
address and press Enter. For example type:
ping 192.168.40.3
address and press Enter. For example type:
ping 192.168.40.3
!
If you have changed the factory configured default IP address
of the AP, you will need to set your network adapter
accordingly.
of the AP, you will need to set your network adapter
accordingly.
!
Verify you are entering the correct URL in the browser. The
default is http://192.168.40.1. If you think you have changed the
IP address used to configure the AP and cannot remember it, you
must reset the unit back to factory defaults. To do this, press and
hold the reset button for more the 5 seconds. This clears the AP’s
user settings, including User ID, Password, IP Address, and
Subnet mask.
default is http://192.168.40.1. If you think you have changed the
IP address used to configure the AP and cannot remember it, you
must reset the unit back to factory defaults. To do this, press and
hold the reset button for more the 5 seconds. This clears the AP’s
user settings, including User ID, Password, IP Address, and
Subnet mask.
!
Once the AP is reset to factory default, re-verify the Ethernet
connectivity and IP address issues.
connectivity and IP address issues.
!
Verify you are using the latest version of IE or Netscape. IE 5.2
and below are not supported.
and below are not supported.