HP 403619-B21 Fascicule

Service and Support

Service and Support
Offerings

Offerings

Offerings (HP Care Pack
Services)

NOTE:

NOTE: The HP Care Pack service part numbers below for ProLiant BL c-Class server
blades, cover the server blade and all HP branded hardware options qualified for the
server, purchased at the same time or afterwards, internal to the server.

Hardware Services On-site Service

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

UE458E

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

UE459E

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic

UE460E

Support Plus 24

Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

UE473E

NOTE:

NOTE: HP Care Pack services for the c7000 and c3000 Enclosure cover the
enclosure, power supplies and fans. HP qualified rack options are covered by these
services when installed within the same rack. HP Supported Ethernet devices covered
include the Ethernet Pass-Through Module, Fibre Channel Pass-Through Module,
Cisco Catalyst 3020 Blade Switch and GbE2c Ethernet Blade Switch.

Hardware Services On-site Service

Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic

NOTE:

NOTE: Uplifts the Ethernet devices to the same level of warranty as the c-class
enclosure

UE477E

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

UE478E

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

UE479E

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic

UE480E

NOTE:

NOTE: The HP Care Pack service part numbers below covers the HP 4Gb, 12 Port
SAN Switch & 4Gb, 12 Port SAN Switch Upgrade LTU.

Hardware Services On-site Service

Next Business Day On-site Service, 5-Day x 9-Hour Coverage 3 Years, Electronic

UC007E

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

UC008E

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

UC009E

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic

UC023E

NOTE:

NOTE: The HP Care Pack service part numbers below covers the HP 4Gb, 24 Port
SAN Switch.

Hardware Services On-site Service

Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic

UE436E

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

UE437E

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

UE438E

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic

UE439E

Hardware Installation, Electronic

U5988E

NOTE:

NOTE: The HP Care Pack service part numbers below covers the HP 4Gb, 24 Port
SAN Switch Power Pack.

Hardware Services On-site Service

QuickSpecs

QLogic QMH2462 4Gb FC HBA for HP c-Class

BladeSystem

Related Options

DA - 12523 Worldwide — Version 7 — May 30, 2008

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