Transcend Information 25P Manuel D’Utilisation

Troubleshooting︱ 

If a problem occurs with your StoreJet 25,  please first check the information listed below before 

taking your StoreJet 25 in for repair. If you are unable to solve a problem from the following hints, 

please consult your dealer, service center, or local Transcend branch office. We also have FAQ and 

Support services on our website. 

 

®

Go to the Device Manager in the Control Panel and enable the Auto-Insert function of the 

CD-ROM drive. Alternatively, you can manually run the “StoreJet.EXE” file on the Software CD. 

 

Check the following: 

1.  Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in again. 

If it is properly connected, try using another available USB port. 

2.  Are you using the USB cable that came in the  StoreJet 25 package? If not, try using the 

Transcend USB Y-cable to connect the StoreJet to your computer. 

3.  The StoreJet 25 is powered directly via a computer USB port; however, the power supplied 

by the USB port on some older computers is below the 5V DC required to power the 

StoreJet 25. In this instance, please connect the spare large end of the USB Y cable to a 

second USB port on your computer. This will provide the additional power necessary to run 

the drive. 

 

Spare USB connector provides additional power. 

4.  Is your StoreJet 25 connected to a Mac

®

 

keyboard? If so, unplug it and plug it into an 

available USB port on your Mac

® 

desktop computer. 

5.  Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) 

to enable it. 

 

1.  A single USB port may not provide enough power for the StoreJet 25 to function. Make sure 

you plug both large ends of the USB cable directly into your computer’s USB ports. 

2.  Avoid connecting the StoreJet 25 through a USB HUB. 

 

Figure 20: Plug both USB connectors directly to your computer

 

20