Transcend Information SJ18M Manuel D’Utilisation

 

15

Troubleshooting︱ 

If a problem occurs with your StoreJet

 18, please first check the information listed below before 

taking your StoreJet

 18 in for repair. If you are unable to solve a problem from the following hints, 

please consult your dealer, service center, or local Transcend branch office. We also have FAQ 

and Support services on our website. 

 

Check the following: 

1.  Is your StoreJet

 18 properly connected to the USB port? If not, unplug it and plug it in again. If 

it is properly connected, try using another available USB port. 

2.  Are you using the USB cable that came in the  StoreJet

 18 package? If not, try using the 

Transcend USB Y-cable to connect the StoreJet

 to your computer. 

3.  The StoreJet

 18 is powered directly via a computer USB port; however, the power supplied 

by the USB port on some older computers is below the 5V DC required to power the StoreJet

 

18. In this instance, please connect the spare large end of the USB Y cable to a second USB 

port on your computer. This will provide the additional power necessary to run the drive. 

 

 

 

 

4.  Is your StoreJet

 18 connected to the Mac

® 

keyboard? If yes, unplug it and plug it into an 

available USB port on your Mac

®

 Desktop. 

5.  Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) 

to enable it. 

 

A single USB port may not provide enough power for the StoreJet

 18 to function. Make sure 

you plug both large ends of the USB cable directly into your computer’s USB ports. 

Avoid connecting the StoreJet

 18 through a USB HUB. 

 

Figure 17: Plug in both USB connectors directly to your computer