Avaya IPO R9 IP500 E1 ADD 2CH ADI LIC 275634 Manuel D’Utilisation

Product Description
IP Office 9.0

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Page 412

Issue 27.02.0 (Monday, January 06, 2014)

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Group Results by
The drop down list offers a list of display options.

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Scheduled
By default this field is shown as 'Manual'. If the option 'Scheduled' is selected then additional fields
are available:

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Report Format
The format that the report is to be produced in can be selected from Adobe, Word, Excel, Rich Text or
Crystal.

·

Email Address
An email address can be entered if the report is to be sent by email.

·

Printer
The printer path that the report should be sent to.

·

Report Period
Selection of days, weeks or months from a list box. The number of days or weeks is counted from the
date that the report is first scheduled to be run. Months are from the last full months data i.e. if the
report is scheduled in February then January will be the last month in the report.

·

Report Range
The start and end date for the report.

·

Language
If the default language is not required then another language can be selected that your system
supports. 

Filters can be used in the report to provide exactly the type of information the customer is looking for. The
filter field is used to refine the data and offers the following options in a drop down list; All, Answered,
Refused, Refused Overflowed, Overflowed All, Overflowed Off PBX, Overflowed on PBX, Transferred and Lost
Calls. The default setting is all.

Reports can also be scheduled for future delivery to any network printer or email address in any of the
supported formats.