Avaya IPO R9 IP500 T1 ADD 2CH ADI LIC 275639 Manuel D’Utilisation
Codes de produits
275639
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 382
Issue 27.02.0 (Monday, January 06, 2014)
Five destinations can be defined by the mailbox owner through the TUI (Telephone User Interface). The
destinations selected in the escalation list are called in sequence. The possible destinations are:
destinations selected in the escalation list are called in sequence. The possible destinations are:
·
Desk
·
Mobile/Cell
·
Home
·
Delegate
·
Other
Each time an outcall event occurs, each number in the escalation list will be called until either the call is
answered, or the end of the list is reached. This process will be repeated on each retry attempt, for the
number of retries set.
answered, or the end of the list is reached. This process will be repeated on each retry attempt, for the
number of retries set.
Out-calling preferences are set for global operation via the Voicemail Pro Client. Out-calling is only available in
INTUITY Mode. The administrator sets the number of retries and time interval between retries on a system-
wide level.
INTUITY Mode. The administrator sets the number of retries and time interval between retries on a system-
wide level.
Campaign Manager
As part of the IP Office Preferred Edition and Voicemail Pro, Campaign Manager enables the gathering of
repetitive information from inbound calls (such as brochure requests) to be fully automated, leaving agents
free to deal with other more complex calls which require human interaction. A definable sequence of
recordings are played to the caller with time in between each recording to allow the capture of the caller's
spoken answers and/or the caller's key presses via DTMF. At the end of the transaction the caller can be
thanked and the completed transaction retrieved by an agent via a web interface or a short code.
repetitive information from inbound calls (such as brochure requests) to be fully automated, leaving agents
free to deal with other more complex calls which require human interaction. A definable sequence of
recordings are played to the caller with time in between each recording to allow the capture of the caller's
spoken answers and/or the caller's key presses via DTMF. At the end of the transaction the caller can be
thanked and the completed transaction retrieved by an agent via a web interface or a short code.
Campaign Manager allows calls in queue to break out of the queue, or be directed in an overflow situation to
complete their transactions thereby increasing customer satisfaction by affecting an answer to their call. This
ensures that a minimum of customers give up when forced to wait in a queue or even worse, hear a recorded
message stating that they are calling outside of office hours.
complete their transactions thereby increasing customer satisfaction by affecting an answer to their call. This
ensures that a minimum of customers give up when forced to wait in a queue or even worse, hear a recorded
message stating that they are calling outside of office hours.
In a Contact Center environment, when agents are busy, an overflow to Campaign Manager relieves
congestion and pressure on agent groups. An agent can collect the completed transaction via a web browser or
via a short code representing the park slot number of a particular campaign. This number can be pre-
programmed under a DSS key and used by agents to access the campaign. If the DSS key incorporates a BLF
lamp, that lamp is lit when new campaign messages have been left. Agents then transcribe the caller's
answers into a database or other records.
congestion and pressure on agent groups. An agent can collect the completed transaction via a web browser or
via a short code representing the park slot number of a particular campaign. This number can be pre-
programmed under a DSS key and used by agents to access the campaign. If the DSS key incorporates a BLF
lamp, that lamp is lit when new campaign messages have been left. Agents then transcribe the caller's
answers into a database or other records.
Campaign Web Interface