Avaya IPO R9 IP500 T1 ADD 2CH ADI LIC 275639 Manuel D’Utilisation
Codes de produits
275639
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 414
Issue 27.02.0 (Monday, January 06, 2014)
Wallboard Licensing
The Customer Call Reporter wallboard is based upon the number of supervisors licensed within CCR, for each
supervisor license purchased; there can be one instance of the wallboard. If five supervisor licenses are active
on the system, then five instances of the wallboard can be used throughout the business. The wallboard logins
do not have to be unique, for example, the system may have only one wallboard account set up within CCR,
but that same account can be used for as many supervisor licenses that exist on the system.
supervisor license purchased; there can be one instance of the wallboard. If five supervisor licenses are active
on the system, then five instances of the wallboard can be used throughout the business. The wallboard logins
do not have to be unique, for example, the system may have only one wallboard account set up within CCR,
but that same account can be used for as many supervisor licenses that exist on the system.
Custom Reports
Contact Center Reporting Custom Reports
IP Office provides the ability to create custom reports using Microsoft Report Builder and then to upload the
custom report file to Advanced Edition. The custom report capability is targeted at the technically savvy
supervisor or a customer service organization that can create reports to meet a customer's requirement.
custom report file to Advanced Edition. The custom report capability is targeted at the technically savvy
supervisor or a customer service organization that can create reports to meet a customer's requirement.
Microsoft Report Builder & Custom Report files
IP Office supports Microsoft Report Builder 2.0 and 3.0. It can be installed from SQL 2008 Express with
Advanced Services (part of the pre-requisite folder). It can also be installed manually.
Advanced Services (part of the pre-requisite folder). It can also be installed manually.
Report Builder can be launched from within Customer Call Reporter if installed with SQL 2008 Express with
Advanced Services. Report Builder is used to create and test Custom Reports before they are uploaded into
Customer Call Reporter.
Advanced Services. Report Builder is used to create and test Custom Reports before they are uploaded into
Customer Call Reporter.
Report Builder can be launched from within Customer Call Reporter and it can be bookmarked. A base Custom
Report file and a suite of sample Custom Report files can be downloaded from Advanced Edition to simplify the
custom report file creation. Once a custom report file has been created, the file is uploaded into Customer Call
Reporter. Once these files are in Customer Call Reporter, it can be used in the same way as the existing
reports. Custom report files can be deleted or downloaded, used for Report generation and used to create
report templates.
Report file and a suite of sample Custom Report files can be downloaded from Advanced Edition to simplify the
custom report file creation. Once a custom report file has been created, the file is uploaded into Customer Call
Reporter. Once these files are in Customer Call Reporter, it can be used in the same way as the existing
reports. Custom report files can be deleted or downloaded, used for Report generation and used to create
report templates.
Custom Report generation is integrated within Advanced Edition Historical Report management tools to allow
Template copy, Recent Reports, Scheduled Report, Email, Print and Export (PDF, Word, Excel, and TIFF).
Template copy, Recent Reports, Scheduled Report, Email, Print and Export (PDF, Word, Excel, and TIFF).
IP Office also delivers many sample Custom Reports including some that are mimic the standard historical
reports. These can be used as a convenient starting point if the custom report is similar to an existing report.
he list of sample reports is being finalized at this point and will be added to a later version of this document.
reports. These can be used as a convenient starting point if the custom report is similar to an existing report.
he list of sample reports is being finalized at this point and will be added to a later version of this document.
Sample Custom Report Capabilities
The following is a system-level report with sample gauges and text box cells for statistics, call rate and
parameters.
parameters.