Avaya IPO R9 SIP TRNK 20 PLDS LIC 273944 Manuel D’Utilisation

Product Description
IP Office 9.0

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Page 448

Issue 27.02.0 (Monday, January 06, 2014)

The Power User license enables a user to use Avaya one-X Portal for IP Office, Avaya Softphone, all Mobility
features and Unified Messaging Service (UMS). The license instances are consumed for each user being
configured.

· Power User License - 1 User: IPO R9 PWR USER 1 ADI LIC (275654)

· Power User License - 5 Users: IPO R9 PWR USER 5 ADI LIC (275655)

· Power User License - 20 Users: IPO R9 PWR USER 20 ADI LIC (275656)

· Upgrade from Office Worker to Power User - 5 users: IPO R9 OFF WORKER TO PWR USER UPG 5

· Upgrade from Mobile Worker to Power User - 5 users: IPO R9 MBL TO PWR USER UPG 5 ADI LIC

In addition to the user profile licenses above, the following individual user licenses are available.

This User profile is targeted at operators/receptionists and provides a visual PC interface for call handling and
management for multiple sites. Up to 4 Receptionist users are supported on each site. Server Edition supports
up to 10 Receptionist users. 

The Receptionist license enables a user to use IP Office SoftConsole. This is a Windows PC application intended
for receptionists and operators. Up to 4 SoftConsoles can be licensed on a single IP Office system. 

· Receptionist User License: IPO R9 RECEPTIONIST 1 ADI LIC (275657) 

Enables the 1st instance and subsequent instances of the PC-based operator console. Additional licenses can
be added for up to 4 SoftConsoles running at any time. 

This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent
license enables a user to use IP Office Customer Call Reporter. It provides them with a web browser interface
to view key statistics in real-time and also allows supervisor to track their performance with IP Office
Customer Call Reporter. Up to 150 agents can be licensed on IP Office Customer Call Reporter.

CCR agent/supervisor licensing requires Advanced Edition. The Advanced Edition license provides one
Supervisor license.

· Customer Service Agent License - 1 User: IPO R9 CUSTMR SVC AGT 1 ADI LIC (275625)

· Customer Service Agent License - 5 Users: IPO R9 CUSTMR SVC AGT 5 ADI LIC (275626)

· Customer Service Agent License - 20 Users: IPO R9 CUSTMR SVC AGT 20 ADI LIC (275627)

This User Profile enables service supervisors to track, measure and create reports for agent (or a group of
agents) productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office
Customer Call Reporter. Up to 30 supervisors can be licensed on IP Office Customer Call Reporter.

· Customer Service Supervisor License - 1 User: IPO R9 CUSTMR SVC SPV 1 ADI LIC (275628)

Every centralized user configured on an IP Office system requires a Centralized Endpoint license. This applies
to users associated with a SIP extension or an analog extension. The Centralized User profile will be available
in both WebLM and non-WebLM mode. In non-WebLM mode, the licence is obtained through a nodal PLDS
license file.

There is no ADI license for a Centralized Endpoint. IP Office administrators using ADI licensing must configure
centralized users by obtaining licenses from PLDS.

This upgrade license will convert ALL Compact Contact Center (CCC) licenses to Customer Call Reporter (CCR).
This includes all supervisors and agents. CCC to CCR upgrade does not require Advanced Edition.

· CCC to CCR Upgrade License: IPO LIC CUSTMR CUSTMR CALL REPORTER UPG LIC (217658)