Avaya IPO R9 IP500 E1 ADD 22CH PLDS LIC 273915 Manuel D’Utilisation
Codes de produits
273915
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 363
Issue 27.02.0 (Monday, January 06, 2014)
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Voicemails can be forwarded as email WAV attachments.
All options are available in a choice of languages; both spoken voice prompts and graphical programming
interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.
interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.
Voicemail Pro - More than just Voicemail
Voicemail Pro offers much more than just a pure voicemail system. Other helpful, convenient, cost and time
saving options are:
saving options are:
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Whisper Announce that prompts callers for information (usually their name) which is recorded and
passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is
particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.
passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is
particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.
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Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail
Pro automatically for other options should the called party be engaged, or not answer within a pre-
determined time.
Pro automatically for other options should the called party be engaged, or not answer within a pre-
determined time.
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Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements
can be combined within a single condition to create complex rules. For example, the Week Planner
can be used to define the company's standard working hours, and then combined with the calendar to
define exception days such as public holidays / vacation.
can be combined within a single condition to create complex rules. For example, the Week Planner
can be used to define the company's standard working hours, and then combined with the calendar to
define exception days such as public holidays / vacation.
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Call modules. Modules allow you to create sequences of actions that you want to share between a
number of different call routing scenarios – like a "macro" in PC applications. These modules can be
used to create a library of vertical voicemail applications or just easy dissemination to other IP Office
voicemail sites, thanks to its import and export functionality.
number of different call routing scenarios – like a "macro" in PC applications. These modules can be
used to create a library of vertical voicemail applications or just easy dissemination to other IP Office
voicemail sites, thanks to its import and export functionality.
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Activation of the external relays on the IP Office system. For example, remotely checking the status
of the office meeting and then turning it on from your mobile/cell phone on your drive in to work.
of the office meeting and then turning it on from your mobile/cell phone on your drive in to work.
Key Features
Key features of Voicemail Pro include:
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Personal voice mailbox for users and hunt groups.
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Personal Numbering (follow me).
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Extended personal greetings to customize the information presented to a caller based upon the
availability of a user.
availability of a user.
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Unified Messaging (UMS) offers voice mail - email synchronization between the Voicemail Pro server
and the email client.
and the email client.
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UMS Web Access allows access to voice mails via a web interface from an internet browser.
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UMS integration of Voicemail Pro with Microsoft Exchange Server for full message synchronization.
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Enables mobile messaging integration (e.g., Blackberry) when used with Exchange server integration.
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Forwarding of voicemail messages to email systems via SMTP.
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Voicemail Pro client, a graphical user interface for programming and configuring applications both
locally and remotely.
locally and remotely.
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Data base access via Interactive Voice Response (IVR) for individual business requirements.
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Audiotex and Auto Attendant services (including dial by name).
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Sophisticated queue announcement facilities.
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Access and control of voicemail via the digital or IP phone display (Visual Voice).
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22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US),
Finnish, French (France), French (Canadian), German, Greek, Hungarian, Italian, Korean, Norwegian,
Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin
American), Swedish.
Finnish, French (France), French (Canadian), German, Greek, Hungarian, Italian, Korean, Norwegian,
Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin
American), Swedish.
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Conditions (e.g. test if 'out of hours').
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Broadcast group messages.
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Automatic and on demand call recording with an option for Contact Recorder search and replay of
saved messages.
saved messages.
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Tampering Detection / Verified Call Recording
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Voice forms/questionnaire mailboxes (Campaign Manager).