Avaya IPO R9 CUSTMR SVC AGT 20 ADI LIC 275627 Manuel D’Utilisation

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

Page 266

Issue 27.02.0 (Monday, January 06, 2014)

Outside normal operation a hunt group can be put into two special modes; Night Service and Out of service.

In Night Service calls are presented to a Night Service Group. This can be controlled automatically by setting a
time profile which defines the hours of operation of the main group or manually using a phone feature code.

Night service fallback using a time profile is no longer applied to a hunt group already set to Out of Service.

The Out of Service mode is controlled manually from a phone. While in this mode calls are presented to the
Out of Service group

Voicemail can also be used in conjunction with hunt groups to take all group related messages, play an
announcement when the hunt group is in Night Service or Out of Service mode and give announcements while
a call is held in a queue. For internal voicemail use a broadcast option is provided. This feature will alter the
voicemail box operation so that the message notification will only be turned off for each hunt group member
when they retrieve their own copy of the message.

Hunt groups in a Small Community Network can include members located on other systems within the
network. 

Note: Distributed Hunt Groups are not supported for use with CCC or CCR.

When a hunt group is in Night Service mode, the hunt group is temporarily disabled. Callers to this hunt group
will:

·

Pass to a Night Service Fallback group used to provide cover, e.g. pass calls to a manned extension or
an external number

·

Be played the Out of Hours greeting if voicemail is operational

·

Receive the busy tone

A hunt group can be switched in or out of Night Service mode by a user dialing the appropriate short code –
by any extension or by specific users.

 

Time Profiles can be used to define when a Service, Hunt Group, Least Cost Route, Conference Bridge or a
user's dial-in facility are operational. For example, a time profile can be used to route hunt group calls to a
manned extension or voicemail outside of office hours, or be used to apply different Least Cost Routes at
varying times of day to take advantage of cheaper call rates. Multiple Time Entries can be created so that a
Time Profile can be used to define specific hours in the day e.g. 09:00-12:00 and 13:00-17:00. Outside of a
Time Profile, voice calls would be re-routed according to the configuration but any currently connected calls at
the time the Time Profile changes would not get cut off as the change only affects the routing. Data calls will
get cut off as the time profile goes out of service but a new data call will start immediately if specified. Time
Profiles can also be based on specific calendar dates to make allowance for public holidays or other events.

Queuing allows calls to a hunt group to be held in a queue when all extensions in the group extension List are
busy. When an extension becomes free the queued call is then presented. The definition of queued calls now
includes ringing calls and calls waiting to be presented for ringing. The queue limit can be set to control the
maximum number of calls to wait against a hunt group.

While queuing, if Voicemail is operational, the caller will be played the announcements for this hunt group.

 

Hunt group announcements are separated from hunt group queuing and can be used even when queuing is
off. Hunt group announcements are now supported by Embedded Voicemail in addition to Voicemail Pro.

Further, times for the first announcement, second announcement, and between repeated announcements are
configurable.