Avaya IPO R9 CUSTMR SVC AGT 5 PLDS LIC 273908 Manuel D’Utilisation

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

Page 360

Issue 27.02.0 (Monday, January 06, 2014)

Messaging enables users to manage all of their messages, in particular emails and voicemails, in one place.
Since the main messaging platform is typically email, IP Office Preferred Edition enables voicemails to be
managed via the email system in order to keep all messages synchronized through one user interface.
Essential Edition also enables some basic messaging through the ability to forward voicemail messages to the
user’s email inbox.

Voicemail in general provides a telephone answering machine with a personalized greeting on every
employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call.
Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if
they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone).

The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred
language, independently of the default system setup. Similarly, external callers can hear prompts in their own
language depending on their incoming call route (e.g. based on caller ID).

Voicemail options available are:

IP Office Essential Edition: 

·

·

Voicemail Pro – for single site use but use in a Multi-site Networking (SCN) from remote users

·

Distributed Voicemail Pro – for multi-site use in a Small Community Network (SCN)

·

Centralized INTUITY Audix / Modular Messaging Voicemail – for use with Avaya
Communication Manager

IP Office Preferred Edition is available for Windows and Linux OS. The Preferred Edition on Linux provides
the same functionality as described further in this chapter, with the following exceptions:

·

Web Voicemail is provided by the user productivity application Avaya one-X™ Portal for IP Office
which comes with Office Worker, Teleworker and Power User licenses.

·

VPNM 

·

IVR related actions (Database and VB Scripting)

·

Voice Recording Library Authentication (VRLA)

 at the end of this section.

IP500 V2

IP500

IP500 V2

IP500

IP Office creates mailboxes for each user and hunt

group on the system based on channel licenses

1MB per minute up to hard

disk capacity

Up to 15 hours.

Up to 40

[1]

IP500 V2 = Up to 6

[2]

IP500 = 4

Yes

No

Yes

No

Yes

No

Yes

Yes

Yes

No

Yes

No

Yes

No

Yes

Yes

Yes

Yes

Yes

No

Yes

Yes

387