Avaya IPO R9 CUSTMR SVC AGT 5 PLDS LIC 273908 Manuel D’Utilisation

Codes de produits
273908
Page de 473
Product Description
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 372
Issue 27.02.0 (Monday, January 06, 2014)
Fax Messages
Integration with fax software, integration with fax to the desktop or client fax applications can be realized
through the use of fax servers. This allows an email client (for example Microsoft Outlook) to be utilized as an
easily affordable unified messaging solution. The many benefits of unified messaging include security (as faxes
are sent to the user's PC rather than on paper for everyone to see), ease-of-use and efficiency in terms of
storage and retrieval of messages and the great gains that can be made in overall workforce efficiency and
productivity.
To enhance the support of third party fax solutions, Voicemail Pro supports the automatic detection of
incoming fax calls. Traditionally a dedicated telephone number is provided for all incoming fax calls. In addition
to, or as an alternative to, the Voicemail Pro 'Menu' action or a subscriber's voicemail box (INTUITY mode) can
automatically detect any incoming fax calls and then direct the call to a predefined location. The benefit to a
business or user is that only one number is required for either voice or fax calls.
The Voicemail Pro can store the default fax location for the automatic routing of fax calls. Alternatively, with
fax tone detection at the voicemail box, each voicemail box can have a fax location number. If a voicemail box
owner has set his or her own fax number, then that number is used instead of the default fax location.
Voicemail box subscribers can set their own fax number through their mailbox menus.
Most fax solutions can be used in conjunction with IP Office; however the following products have been tested
and verified to operate in the above scenarios:
·
Equisys - Zetafax 
Zetafax for Networks provides versatile network fax software solutions for small businesses,
corporate offices and distributed enterprise businesses. It enables employees to send and receive
faxes at their desktop, without the need to print fax communications, take them to a fax machine and
send them manually. Zetafax can be seamlessly integrated into market leading email systems like
Exchange allowing users to send and receive faxes directly from their Outlook client. In addition
Zetafax can be integrated with other existing applications, such as accounting or CRM systems, for
fast, automated faxing from the desktop or back office. Further product information available from 
·
Open Text Fax Server (formerly Captaris – RightFax) 
RightFax offers a broad, scalable product line that integrates with email, desktop, CRM, ERP,
document management, imaging, archival, call center, copier/scanner systems, as well as host,
legacy and mainframe applications–virtually all business applications. Further product information
available from 
 
·
Fenestrae – Faxination 
Fenestrae Faxination Server for Microsoft Exchange integrates fax into email technology. Create faxes
on your desktop and deliver them to your chosen fax machine at the click of a mouse. Further
product information available from 
·
GFI – GFI FaxMaker 
GFI FaxMaker for Exchange/SMTP allows users to send and receive faxes and SMS/text messages
directly from their email client. It integrates with Active Directory and therefore does not require the
administration of a separate fax user database. GFI FAXmaker integrates via the SMTP/POP3 protocol
with Lotus Notes and any SMTP/POP3 server. Further product information available from 
 
·
Open Text Fax Appliance (formerly Castelle FaxPress) 
Faxes routed to a user’s mailbox by this fax server will be recognized by Voicemail Pro as faxes, and
will be supported by Voicemail Pro Fax features. More information is available from