Avaya IPO R9 TAPI WAV RFA 4 PLDS LIC 273946 Manuel D’Utilisation
Codes de produits
273946
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 325
Issue 27.02.0 (Monday, January 06, 2014)
Calls Gadget
Caller ID/Name Presentation
Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The
caller's phone number and name (if known to IP Office) are clearly shown in the call status area.
caller's phone number and name (if known to IP Office) are clearly shown in the call status area.
The same information is also displayed should a second incoming call be presented, allowing users to easily
switch between calls.
switch between calls.
Desktop PC Telephony Controls
Avaya one-X™ Portal for IP Office has telephony buttons in the call gadget that activate standard telephone
functions such as Answer, Drop, Hold, Retrieve, Record, Mute, Consult and Transfer so that users don’t need
to remember IP Office specific feature codes. These functions are context sensitive and appear depending on
the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be
configured by the user. Avaya one-X™ Portal for IP Office users can also select an option to enter Touch Tones
(DTMF digits) in an active call.
functions such as Answer, Drop, Hold, Retrieve, Record, Mute, Consult and Transfer so that users don’t need
to remember IP Office specific feature codes. These functions are context sensitive and appear depending on
the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be
configured by the user. Avaya one-X™ Portal for IP Office users can also select an option to enter Touch Tones
(DTMF digits) in an active call.
Active calls can be easily parked by clicking on a park slot whilst displaying the active call. Four Call Park slots/
zones, which can be shared between users and operators, or within a department on the same IP Office
system, further add to the ease with which the entire call handling process is streamlined with Avaya one-X™
Portal for IP Office. Such parked calls can be retrieved either through Avaya one-X™ Portal for IP Office,
SoftConsole or a desktop phone. The call park slot names can be configured by the user.
zones, which can be shared between users and operators, or within a department on the same IP Office
system, further add to the ease with which the entire call handling process is streamlined with Avaya one-X™
Portal for IP Office. Such parked calls can be retrieved either through Avaya one-X™ Portal for IP Office,
SoftConsole or a desktop phone. The call park slot names can be configured by the user.
Conferencing Controls
Avaya one-X™ Portal for IP Office allows the setting up of an ad-hoc conference call from calls on hold and/or
the directory, or a meet-me conference. It is possible to configure the Conference ID of the user for meet-me
conferences.
the directory, or a meet-me conference. It is possible to configure the Conference ID of the user for meet-me
conferences.
Once the conference is set up the conference originator will have the following functions:
·
mute/unmute a party/oneself
·
mute/unmute all
·
drop a party from the conference
·
hold the conference while others keep talking
·
record the conference
·
drop all parties in a conference
·
lock/unlock a conference (meet-me conference only)
·
Loudest speaker detection in an active conference (meet-me conference only)
Call Log Gadget
Call History