Avaya IPO R9 OFF WORKER TO PWR USER UPG 5 275651 Manuel D’Utilisation
Codes de produits
275651
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 378
Issue 27.02.0 (Monday, January 06, 2014)
Using Text To Speech (TTS) Facilities within a Call Flow
Text-to-Speech (TTS) can be used to further enhance IP Office IVR and call flow capabilities; TTS facilities can
enhance the callers experience by allowing the system to read back to them any information that has been
extracted from a database. For example, in a book shop, the caller dials into the system and is asked for an
ISBN number of the book they require. The caller enters the ISBN through the telephone keypad and the
system locates the title of the book from the database. As well as finding the title, the system could also look
up the author of the book and whether there were any books in stock. By using TTS, the system could now
respond to the call:
enhance the callers experience by allowing the system to read back to them any information that has been
extracted from a database. For example, in a book shop, the caller dials into the system and is asked for an
ISBN number of the book they require. The caller enters the ISBN through the telephone keypad and the
system locates the title of the book from the database. As well as finding the title, the system could also look
up the author of the book and whether there were any books in stock. By using TTS, the system could now
respond to the call:
"The book, Lord Of The Rings, costing $6.99, written by J R R Tolkien is in stock".
It is also possible to use Text-to-Speech within call flows or auto attendants for announcements. A call flow /
auto attendant can be enabled to read text that has been created by call flow actions and offers much more
flexibility because there is no longer the need for pre-recorded and static announcements. If there is a change
to an announcement the call flow action will create the new announcement and will play it to the caller.
auto attendant can be enabled to read text that has been created by call flow actions and offers much more
flexibility because there is no longer the need for pre-recorded and static announcements. If there is a change
to an announcement the call flow action will create the new announcement and will play it to the caller.
The IP Office Advanced Edition contains 8-port 3
rd
party Text-to-Speech capability and can be used either with
a TTS engine that has to be purchased separately or - when no 3
rd
party engine is installed - with the Microsoft
TTS engine which is part of the Windows operating system.
An alternative is the Avaya TTS license (independent licenses for Windows and Linux) which adds a TTS engine
available in 22 different languages on Windows and 19 different languages on Linux:
available in 22 different languages on Windows and 19 different languages on Linux:
· Chinese (Mandarin)
· Chinese (Cantonese) - not on Linux
· Danish
· Dutch
· English (UK)
· English (US)
· Finnish
· French (Standard)
· German
· Greek
· Japanese - not on Linux
· Italian
· Korean - not on Linux
· Norwegian
· Polish
· Portuguese
· Portuguese (Brazilian)
· Russian
· Spanish
· Spanish (Latin)
· Swedish
The Avaya TTS is a per-port license.
The total number of TTS ports on each Voicemail Pro system is limited to eight. On a single or Centralized
Voicemail Pro, up to eight concurrent ports can be used for IVR and email reading, on a distributed Voicemail
Pro up to eight ports can be used for IVR.
Voicemail Pro, up to eight concurrent ports can be used for IVR and email reading, on a distributed Voicemail
Pro up to eight ports can be used for IVR.
When using the ScanSoft and Professional license, the maximum number of ports is 40.