Avaya IPO R9 MOBILE WORKER 5 ADI LIC 275646 Manuel D’Utilisation
Codes de produits
275646
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 248
Issue 27.02.0 (Monday, January 06, 2014)
Advanced Call Handling
Description
In larger businesses or businesses with greater reliance on the telephone for internal and external
communications some of the more advanced features will improve efficiency and customer service. Features
like Pick-Up which permit users to take a call for a colleague who is temporarily away from their desk, or
Absence Text which can quickly give information to internal callers about a person's availability.
In larger businesses or businesses with greater reliance on the telephone for internal and external
communications some of the more advanced features will improve efficiency and customer service. Features
like Pick-Up which permit users to take a call for a colleague who is temporarily away from their desk, or
Absence Text which can quickly give information to internal callers about a person's availability.
Absence Text
Feature
Display the same message on other internal telephones and IP Office applications when calling the user.
Benefit
Inform other internal users of your current status and likely availability.
Description
Any user can set Absence Text on their phone, even users of standard analog telephones, but it can only be
displayed on selected display telephones and SoftConsole that call the user. Most supported feature telephones
give the option of adding some text, for example, "At lunch until 16:00".
Any user can set Absence Text on their phone, even users of standard analog telephones, but it can only be
displayed on selected display telephones and SoftConsole that call the user. Most supported feature telephones
give the option of adding some text, for example, "At lunch until 16:00".
When a user has an absence text message set, call processing is not affected to the user and they still have
the choice of using features like Do Not Disturb or Forward on No Answer as appropriate. Telephones that
support the interactive setting of Absence Text will also display it on the users own phone for the benefit of
people who come to their desk. There are 10 predefined strings for Absence Text:
the choice of using features like Do Not Disturb or Forward on No Answer as appropriate. Telephones that
support the interactive setting of Absence Text will also display it on the users own phone for the benefit of
people who come to their desk. There are 10 predefined strings for Absence Text:
· None (no text message)
· "On vacation until"
· "Will be back"
· "At lunch until"
· "Meeting until"
· "Please call"
· "Don't disturb until"
· "With visitors until"
· "With cust. til"
· "Back soon"
· "Back tomorrow"
· Custom
All may have additional text entered, eg message 4 plus 10:00 will show "Meeting until 10:00" and the text
strings are localized to the system language
strings are localized to the system language
This feature is supported across the IP Office Small Community Network (SCN).
Call Tagging
Feature
·
Display a text message on the user's phone or Avaya one-X™ Portal for IP Office when a call is
presented to it.
presented to it.
Benefit
·
Provide additional information about the call.