Avaya IPO R9 VM PRO 2 ADI LIC 275671 Manuel D’Utilisation

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

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Issue 27.02.0 (Monday, January 06, 2014)

· Emergency Call System Alarms:  Emergency Calls is a system event that can be added into the Systems

Events configuration.

Alarm filtering is now available based on severity to complement the current filtering by component.

IP Office R9.0 delivers the following enhancements for video.

· Support for Data/Web sharing via Scopia clients when using Radvision MCU or Video Collaboration Solution

for IP Office. 

· Support for Flare client to work as a participant in a multi-party videoconference via Radvision MCU

including Video Collaboration Solution for IP Office.

· Support to allow Radvision XT5000 to connect to IP Office as SIP endpoint using Avaya IP license, removing

the need for 3rd party license for this device. This support includes Video Collaboration Solution for IPO.

Call Admission Control (CAC) allows improved management of VoIP calls to match the network bandwidth
available. By controlling the number of allowed calls from and to specific locations, the quality of VoIP for a
given network deployment can be more deterministic.   

The IP Office Customer Call Reporter (CCR) is a call center reporting application for use with Avaya IP Office
systems focused on the SME market (not supported on Server Edition).  CCR can report on both individual call
center 'agents' and on the queues (hunt groups) of which those agents are members. CCR is accessed through
a web browser using a name and password to login. Those login details determine whether the CCR web client
runs in agent, supervisor, administrator or wallboard mode. 

IP Office release 9.0 delivers three key enhancements to IP Office Park and Page feature.

· Provides a simplified option to Park and Unpark calls. This feature enables a call to be answered by

reception, parked, page sent, far end dials 101 to UnPark and answer call.

· Provides an option to configure auto attendant Park and Page action automation where no administrator,

operator or customer action is necessary.

· The park and page feature operates in a multi-system environment. All nodes distribute information about

their parked and unParked labels across the network.

The IP Office retains a software in service date for for warranty and support tracking that can be retrieved
using a web services call. The service date is stored in the flash on the IP500 v2 system and records the date
the unit was loaded with the software. 

There are a number of enhancements to System Monitor which further improve the diagnostic capabilities of
the IP Office solution. These include:

· Activating System Monitor

All nodes in an IP Office R9.0 Server Edition solution can send their SysMonitor messages to the syslog
server running on the Primary server.  This can be activated or deactivated in Manager as required.

· Configurating System Monitor Filters

The syslog filter options are configured by using SysMonitor.   By default only Print, Error, Resource and
Licensing events are filtered.  The filters / trace options in SysMonitor allow the selection of various desired
filters to be sent to syslog.

· Decoding Data 

The encoded SysMonitor syslog messages are only readable by the SysMonitor application.  Open the
SysMonitor application within Web Manager on the primary server and ensure that text logging is enabled
(enabled by default in R9.0). Open the log files to be decoded and decoded messages are displayed. 

· Other System Monitor Enhancements 

SysMonitor logging to file is enabled by default.  Log files are rolled over according to settings. Filter labels
are also more descriptive with Verbose/Standard/Terse options for SIP events, media events and VoIP
events.