Avaya IPO R9 VM PRO 2 ADI LIC 275671 Manuel D’Utilisation
Codes de produits
275671
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 381
Issue 27.02.0 (Monday, January 06, 2014)
Hunt Group Broadcast Messages
With Voicemail Pro, two modes of operation exist for the handling of hunt group messages. The method used
is configured for the group through the IP Office Manager.
is configured for the group through the IP Office Manager.
·
Hunt group mode
Messages are stored in the hunt group mailbox and Message Waiting only informs those individuals
configured for message waiting indication from that group. This is ideal for scenarios where only a few
people such as a call center supervisor need to be initially aware of group messages. Any message
waiting light lit by this is extinguished when the new hunt group message is accessed by a user. This
is the default mode of operation.
Messages are stored in the hunt group mailbox and Message Waiting only informs those individuals
configured for message waiting indication from that group. This is ideal for scenarios where only a few
people such as a call center supervisor need to be initially aware of group messages. Any message
waiting light lit by this is extinguished when the new hunt group message is accessed by a user. This
is the default mode of operation.
·
Broadcast mode
Messages are not stored in the hunt group mailbox. Instead they are broadcast (copied and
forwarded) to the individual mailboxes of the entire hunt group membership. This lights the individual
messages waiting light of each user of the hunt group until they access their mailbox.
Messages are not stored in the hunt group mailbox. Instead they are broadcast (copied and
forwarded) to the individual mailboxes of the entire hunt group membership. This lights the individual
messages waiting light of each user of the hunt group until they access their mailbox.
Personal Distribution Lists
Personal Distribution Lists are only available with Voicemail Pro when operating in INTUITY emulation mode.
The feature provides the ability for a user to distribute a voicemail message to a list of recipients
simultaneously. Lists can be configured by a voicemail box subscriber either through their voicemail box
telephone user interface (TUI).
The feature provides the ability for a user to distribute a voicemail message to a list of recipients
simultaneously. Lists can be configured by a voicemail box subscriber either through their voicemail box
telephone user interface (TUI).
The features available to a voicemail box subscriber include:
·
Create up to 20 lists with 360 members per list.
·
Mark a list as private or public, Private lists cannot be accessed by any other voicemail subscriber.
Public lists can be used by other subscribers but cannot be edited.
Public lists can be used by other subscribers but cannot be edited.
·
Public lists can be copied from one subscriber to another by adding the contents into a new list.
·
Subscribers can 'Create' new lists, 'Scan' contents of an existing list or 'Modify' existing lists.
·
List members can be added by using the station number or mailbox name (names are not supported
for Voicemail Pro Networked Messaging mailboxes).
for Voicemail Pro Networked Messaging mailboxes).
·
Lists can include voicemail boxes that exist on other Avaya voicemail systems that are available
through Voicemail Pro Networked Messaging.
through Voicemail Pro Networked Messaging.
·
Lists can be added together, duplicate members are automatically removed. This includes public lists
owned by other voicemail subscribers.
owned by other voicemail subscribers.
·
Mailing lists are accessible to the user at any ‘send message’ and ‘forward message’ option within the
user's voicemail box.
user's voicemail box.
Cascaded Out-Calling
Voicemail Pro can send a notification, with an escalation capability, that a new voice message has been
received in a user's mailbox to specified phone number(s). This is particularly useful in environments such as
healthcare and support where important voice messages are left and need to be answered promptly - even
outside of office hours.
received in a user's mailbox to specified phone number(s). This is particularly useful in environments such as
healthcare and support where important voice messages are left and need to be answered promptly - even
outside of office hours.
For example should a patient leave an important message to the main number of the doctor’s office, the
voicemail system can ring the doctor at the office then on no response escalates to the doctor’s mobile/cell
phone, his/her home phone or the doctor on duty after a programmable timeout. This avoids having to rely on
an external answering service and allows mobile/cell and home phone numbers to remain private.
voicemail system can ring the doctor at the office then on no response escalates to the doctor’s mobile/cell
phone, his/her home phone or the doctor on duty after a programmable timeout. This avoids having to rely on
an external answering service and allows mobile/cell and home phone numbers to remain private.
The voicemail notification can be sent for:
·
Any new voice messages
·
Any new priority voice messages
Mailbox owners can configure their own options from their handset (Telephone User Interface or TUI).
·
Create own Time Profile – defining when notification should take place (e.g. office hours only)
·
Out-calling destinations – defining where notification should take place and in which priority order