Avaya IPO R9 3RD PARTY IP ENDPT 1 ADI LIC 275611 Manuel D’Utilisation

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

Page 329

Issue 27.02.0 (Monday, January 06, 2014)

The status indicates that you have not logged into the extension on the phone
system. Calls to you are redirected to voicemail if available. Otherwise, the
callers receive a busy tone. You cannot make calls. However you can still use
Avaya one-X™ Portal for IP Office to alter your configuration settings. 

This status indicates that the phone is ringing and you have an incoming call.

unknown This status indicates that your presence on the phone system is unknown. The

presence cannot be determined as the phone number is not an extension on
the IP Office

Presence within Avaya one-X™ Portal for IP Office allows the user to create sets of call redirection settings.
Through the configuration tab the user can create different Presence entries and associate different rules to
each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can
establish a list of numbers (DND exceptions) from whom the user wants to receive calls. 

The Directory gadget provides each Avaya one-X™ Portal for IP Office user with a "MyBuddy" icon. MyBuddy is
a virtual person that responds to commands entered by the user in his/her chat window. MyBuddy is always
online/available, has an Avaya Avatar, and has a status message of "Type help for a list of commands". A user
can type in commands for call management to place a call, find a person, list missed calls etc.

The World Clock gadget shows you the current time in different time zones previously selected.

If the user is also a Customer Call Reporter agent, this gadget is displayed. Users can use it to see their
current agent state and change that state. 

· In Agent Control Gadget, Agents are offered the ability to set their state as: 

· Available

· After Call Work 

· Busy Not Available

It can also be used to change the membership status in the different Customer Call Reporter queues to which
the user belongs.

There are a number of ways in which the Avaya one-X™ Portal for IP Office gadgets layout can be adjusted.
Any changes made are stored by the Avaya one-X™ Portal for IP Office in your user settings so the saved
version is always available when the user logs in again.

Change the Avaya one-X™ Portal for IP Office layout:

· Select a Skin – there are 2 skins available to choose from

· Change the Column Widths – the screen is in divided in two columns of variable width.

· Show/Hide a Gadget – it is possible to minimize unused gadgets and use the available space for the

used ones.

· Resize a Gadget – by dragging the resize icon at the bottom of the gadget it is possible to change the

size of a specific Gadget. You can also maximize a gadget to occupy the entire one-X Portal space.

· Move a Gadget – by dragging the gadget itself

· Default the Layout – go back to the factory default.