Avaya IPO R9 CUSTMR SVC SPV 1TRIAL ADI LIC 275683 Manuel D’Utilisation

Product Description
IP Office 9.0

© 2014 AVAYA All rights reserved.

Page 430

Issue 27.02.0 (Monday, January 06, 2014)

Note: IP Office Support Services will be the only Manufacturers Support Offer available in this (and future)
releases.  The Block of Hours offer (SME Technical Support for Partners) will remain available on legacy
products (including IP Office Release 8.0 and earlier versions). IP Office Support Services is recommended but
it is not mandatory.

Avaya IP Office Support Services complements standard Avaya maintenance, life cycle, and warranty policies
which are posted on 

For additional details of the new Avaya IP Office Support Services offering, please refer to the Global Offer
Definition document and other launch materials located at  

The new maintenance offer for Avaya IP Office Support Services requires the completion of some simple
administrative steps to facilitate service delivery.  On-boarding of the specific IP Office system is required to
create an installed base inventory record in the Global Registration Tool (GRT) and, where supported and
requested, the establishment of SSL/VPN remote connectivity into the Avaya support infrastructure, termed
'technical registration.'

To create a more streamlined and integrated process, several automation elements have been added to the
On-Boarding process within Web Manager and made available for use with IP Office Basic, Standard, and
Server editions.  The On-Boarding option in the Tools drop down menu opens up the On-Boarding page.

The On-boarding menu guides the user through the required steps listed briefly below:

1.

The Get Inventory File option extracts the IP Office inventory from the configured IP Office into an
inventory .xml file which is stored on the user's laptop or system.

2.

From the user's browser, click the Register IP Office button to proceed directly to the IP Office
Global Registration Tool (GRT) landing page.

3.

The user logs into GRT with their SSO log-in credentials, entering the specific customer 'Sold To' and
other site-specific information.

4.

The IP Office inventory file is then uploaded into GRT, which will then use this information to create
the installed base inventory record.

5.

If the user has requested remote access into Avaya, then GRT will automatically generate an SSL/VPN
Onboarding.xml file which is downloaded to the machine running the web browser.

6.

The Onboarding.xml file is uploaded to the IP Office by clicking on the Upload button located in the
'Upload On-Boarding' file area.

After completing the steps outlined above, the inventory installed base creation and the technical
registration to establish SSL/VPN connection into the Avaya services infrastructure is now completed.

Note: Some exceptions and conditions apply to the On-Boarding Automation tools as they are described
above:

· Not supported on the IP Office 500v1 system.

· Not supported on the external expansion applications server (Material Code – 26981026) used with the

IP Office, as no core processing runs on this server. To facilitate completion of necessary GRT
registration, the Web Control contains the material code for quick reference.

· Telephone inventory information is required since optional telephone APR coverage is not available in

the inventory file that is automatically extracted.

· To ensure the most accurate inventory file, the system should be fully configured before starting the

registration process in GRT.

· The auto-extracted inventory file utilizes a "best match" approach to identify the corresponding

hardware material code.  GRT provides users an opportunity to review and make adjustments to the
final installed base inventory record in situations where the "best match" does not accurately reflect the
actual site installation configuration. 

· After completing the initial on-boarding process, the extracted inventory file can be generated again in

the future to capture any changes to the system configuration.  This can be useful for ongoing service
or troubleshooting.

Always refer to the IP Office Support Services offer description and process training materials for the most
current details of these and other process requirements required for maintenance coverage.