Avaya IPO R9 TELEWORKER 1 PLDS LIC 273947 Manuel D’Utilisation

Product Description
IP Office 9.0

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Page 245

Issue 27.02.0 (Monday, January 06, 2014)

A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back
to the extension after a timeout set by the system's administrator.

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Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system,
presenting them one at a time to the user.

Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an
existing call and answer a waiting call through a single button press.

 

The IP Office system supports up to 4 sources of music on hold – system sources which may be external: one
system source plus 3 additional external sources using analog extensions. Internal (WAV) or tone plus up to 3
additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the
optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz
with a maximum duration of 30 seconds.

Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500,
and IP500 V2 systems, each source can be up to 90 seconds long. 

External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units, or configured
analog extensions.

As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user.

The call park facility is available through the user's telephone, Avaya one-X™ Portal for IP Office, or
SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so
the person the call is for can go to any phone and collect the call by dialing the park slot number.

On digital telephones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a
call in a particular park slot and allow calls to be parked or retrieved.

There is a system configurable timeout that determines how long a call may remain parked before it is re-
presented to the extension that originally parked the call.

 

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When calling an extension that is busy, set the system to call you when the extension becomes free.
This feature is also called "Ringback When Free".

·

When calling an extension that just rings, set the system to call you when the extension is next used.
This feature is also called "Ringback When Next Used".

·

Carry on with other work and let the system initiate a call for you when the extension becomes
available.

Description
Depending on the type of phone a user has, call back when free is accessed by dialing a short code if an
internal busy tone is heard, selecting an option from an interactive menu or pressing a programmed DSS/BLF
key. 

You can also set a callback when free or a callback when next used using a short code without attempting a
call.

This feature is supported across the 

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