HP 642 291967-B21 Fascicule

Warranty

Maximum: The remaining warranty of the HP server product in which it is installed (to a maximum three-
year limited warranty)

Minimum: One-year, on-site limited warranty

Pre-Failure Warranty: Drives attached to the Smart Array Controller and monitored under Insight Manager
are supported by a Pre-Failure (replacement) Warranty. For complete details, consult the HP Support
Center or refer to your HP Server Documentation.

Software Product Services

Standalone telephone support

Rights to new license version

Media and documentation updates

Hardware Product
Services

Installation services

On-site maintenance (includes warranty support)

Response time upgrades during the warranty period

Post-warranty coverage

RAID setup and performance consulting via statement of work

For additional hardware installation and maintenance information, please refer to the URL:

Warranty Upgrade
Options

Response - Upgrade on-site response from next business day to same day 4 hours

Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days

Duration - Select duration of coverage for a period of 1, 3, or 5 years

HP Care Pack Information

HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.

HP Care Pack is not available for less than the product's warranty duration.

HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user customer).
Proof of purchase may be required.

HP Care Pack services are prepaid.

For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
please refer to the URL 

QuickSpecs

HP Smart Array 642 Controller

Service and Support, HP Care Pack, and Warranty Information

DA - 12069   Worldwide QuickSpecs — Version 16 — 9.15.2009

Page 6